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I wanted to close out my experience with Pentair regarding the freeze incident. Once notified of my complaint, Pentair reached out immediately to resolve the issue. I can report that they have since agreed to my requests and I am completely satisfied with the final outcome. Sometimes it just...

I had a company blast my tile and rocks (very similar to the op <- see waterfall in avatar) and they easily removed the scale with no damage.

Got a call from Pentair today informing me they’ve received my complaint. Seems they are wanting to address the issue and indicated it’s unfortunate it wasn't handled before taking action. Progress

OTA worked here as well

My guess is this "timely" update *is* freeze related.

Filed

What's even more frustrating is that we built this pool in 1998 and for the last 25 years have never had an issue with freeze protection. The original mechanical (?) freeze protection has never failed. The very first year we installed the $$$ IntelCenter, it failed to activate. I know it was set...

Update. I spoke with Pentair, they are not going to provide assistance or warranty. Though the woman was very nice and understanding, ultimately the responsibility for ensuring freeze protection is operating falls on the consumer. I am quite upset as I know the freeze protection has always...

Great minds think alike, I already sent an email to the address listed above and referenced this thread. We’ll see.

I don’t know the why’s or how’s, but I’ve always had freeze protection “ON” for pool and spa in the Intellicenter that was installed this summer. Woke up yesterday to 7º temps here in Texas and the pump and lines were frozen - freeze protection was not enabled! Tented the equipment and left a...

I was having similar issues with pool circuits not activating. The above suggestion works great - schedule "Pool" for the duration and anything that falls inside the window works fine.

We’ve had this natural rock waterfall since the pool was built 25 years ago. We’re planning a major remodel in the fall, we’ll replace a few border stones, but the waterfall will stay. The bottom stone sits below waterline on a ledge.

Thank you. Can you provide the formula for this. I guess the number really means little, since tests show 6+.

Edited above. 15000 with about a 1k spa. (Based on builder’s estimate, I never verified)

I’ve got an IC40 and IntelliCenter 15000 gallon pool/spa here in TX and have been trying to get my chlorine under control. I run the pump 10 hours a day at 55% and my FC is 6-7. I just lowered it to 50% to get the FC down to 5-6. It’s a new system, so maybe the fresh cells are more efficient.

No worries, thanks Jim. I don't remember the exact #, but you may not be wrong. I think I was about 20. I'll redo once I get the proper kit to know my CYA level. Many thanks.

Thanks. New kit ordered. I appreciate the help. I'll check the actual CYA and redo. (And keep FC up around 4 till then)

OK, thanks. I could search, but would you recommend a kit please that has the required CYA test?

That may be a tad strong of a statement. As I first stated, I did wing the SLAM on the first attempt, but went by the book on the second attempt. My CYA (using strips) is 40-60. I SLAMMED according to the calculator and it lasted 5 days and 4 nights. It was checked regularly with the Taylor...

Thank you. Sure didn't take long for the algae to come back once the FC got down to 2. Looks like another SLAM session.

Thank you, I did. Though I didn't do this... "If you have underwater lights, they should be removed from their niche and the niche brushed out, and then the lights replaced." My understanding was FC @ 2-3 ppm was the right level. Could you please tell me what it should be? Edit. Looks like I...

OK, help please, Dang mustard algae! - 15k gallon pool/spa combo. I've slammed twice now. The first time I didn't use the proper test kit, I winged it for three days with test strips. Added probably 5 jugs of Lowes 8% bleach over about 4 days (2 jugs to start). Couple weeks later - it's back...

I just did one. I had my electrician hang it, but if I were to do it again I’d do it myself. Once hung and tapped into 220, everything related to the intellicenter I read and showed the electrician. Check out the long AZ thread, everything you need to do it is covered. Probably a hybrid...

Ah, you are correct. I forgot I switched to the Edge browser on the iPad - thanks. (It’s actually quite helpful to keep things in sync when using a desktop browser as well.)

Eureka, I’m in! (And I’ve done nothing) Maybe the dean of admissions reviewed my credentials?