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  1. M

    Some advice: Don't buy anything from WaterGuru

    They have non-existent customer service. I received the Sense last month. Out of the box, it was defective. The circular part that holds the batteries would not clip into the larger round ring it's supposed to sit in. I never put it in my skimmer box because of this. Contacting them for support...
  2. M

    WaterGuru Setup - New Owner

    Agreed, support is absolutely terrible and nearly non-existent. I initially contacted them for an exchange, but when i didn't hear from them for over 2 weeks i contacted them a few more times and changed it to a refund request because i didn't feel like i was getting anywhere. After hounding...
  3. M

    WaterGuru Setup - New Owner

    yeah it won't fully snap in, only two of the 3 tabs will lock. i sent support an email over the weekend, hopefully they'll get back to me soon.
  4. M

    Does FC drop faster with higher CYA levels?

    Thank you for finally explaining!
  5. M

    Does FC drop faster with higher CYA levels?

    Thanks for your help. So those blocks of colors are not ranges, and the first number is for chlorine, while the second is for bromine (i have a bromine spa). The instructions that come with the kit says that it does test free chlorine, it is actually the first test for the chlorine, followed...
  6. M

    Does FC drop faster with higher CYA levels?

    So the test kit i'm using is the wrong one? Can you explain why? And to the original question -- are those blocks of colors ranges?
  7. M

    Does FC drop faster with higher CYA levels?

    Ok here goes -- probably the dumbest question you've ever seen on this board... When measuring Cl or Br with my Taylor kit (https://www.amazon.com/gp/product/B00HEAQO5O/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1), each colored box has two numbers, ie 1/2, 2/4, 3/6, 5/10 etc. Does this...
  8. M

    WaterGuru Setup - New Owner

    Sorry if i wasn't clear. See the picture attached. it's not that it doesn't fit the skimmer box, i haven't even gotten that far. The thing doesn't even fit onto itself. There's two pieces that snap into each other, presumably, but they don't fully. there's three tabs, and i can only ever get 2...
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    IMG_2304.JPG

  10. M

    WaterGuru Setup - New Owner

    Sorry to hijack the thread -- i just got my Sense and out of the box the top 'cap' thing doesn't fit right on the rim (that part that has the battery compartment). All of their videos show older models that have a different battery compartment, but the two pieces do not seem to sit flush with...
  11. M

    Does FC drop faster with higher CYA levels?

    thanks, that’s helpful. that’s the range the taylor kit gives me. how do you get a more precise measurement?
  12. M

    Does FC drop faster with higher CYA levels?

    hi all! This is my 2nd season with this pool. Last year i bumbled my way through and found TFpool way too late in the season, and i have a specific question about why my FC disappeared in the last two days. Opened May 8th, 36k gallon in-ground pool with SWG, heater, and new VS pump, taylor...
  13. M

    How to clean empty spa?

    well Crud, just went out there and was greeted by the four flashing dashes. the new sensor didn’t fix it :( I will start a new thread
  14. M

    How to clean empty spa?

    interesting!! thanks for the info. So i went ahead and replaced this: CALDERA SPA THERMISTOR, TEMP. CONTROL 2002+ #72493 i was hoping this was the bad sensor. are you saying i am not even close to fixing the potential problem?
  15. M

    How to clean empty spa?

    Also, meant to attach this pic to an earlier post. Nice and clean!
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    IMG_2161.JPG

  17. M

    How to clean empty spa?

    Sorry, that was incredibly vague. We moved into a home with a 15 year old tub last year. I don't know anything about hot tubs (never owned one before, probably been in one less than a handful of times in my life). It heats great, and seems to work fine when it's actually running. it's just that...
  18. M

    How to clean empty spa?

    Thanks for all the tips! The spray bottle with just a bit of Ahh-some dissolved in warm water worked great. took some elbow grease and a couple of rolls of paper towels, but now it's all squeaky clean! I'm hoping that between the deep clean, replacing the filter, and replacing the temperature...
  19. M

    How to clean empty spa?

    Well that was...revealing. I don't think this spa has been de-gunked in the 15 years it has been here! it took four purges to get 'no more gunk' at the water line. I was able to wipe most of it out each time, but there is a crusty, adhered film to the waterline of this gunk still in the shell...
  20. M

    How to clean empty spa?

    Thank you so much for the tip. I have been so invested in the pool we have that the Spa has been neglected. i appreciate it
  21. M

    How to clean empty spa?

    thanks!
  22. M

    How to clean empty spa?

    Moved into a home with a spa. I'd like to drain and scrub it. what's the best way to scrub? I have a submersible pump to help me drain it, but not sure what to use once it is empty. It's a ~450 gallon Caldera Aspire tub from like 10 years ago. The old owners used bromine to sanitize it, if that...