WetEdge Signature Matrix - Quality of Product or Quality of Application

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TXSteveO

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Sep 9, 2021
12
Frisco, TX
I'm struggling with the results of my Wet Edge Signature Matrix pool. I'm about 4 months into pool ownership in DFW...

First thing that really caught me was some significant discoloration in the plaster. There were large blotchy areas that looked stained brown/dirty. My plaster co indicated it was dirt stains from during the application/curing. They refused to do anything about it. My builder was supposed to be scrubbing multiple times a day during the curing phase and I supplemented the scrubbing myself during that time. So I'm just a little skeptic that's the situation. Attached are photos from before the Acid Bath. I need to get some m ore photos of the bends from wall to floor as I also see some discoloration in many places along that, almost looking white...

Secondarily, I find the Signature Matrix not very smooth at all. I'm also curious if this is due to the application process. But any time you rub something against the side of the pool, you're going to lose a layer of skin on your knuckles/ankles/elbows etc... My daughter repeatedly comes up with blisters across the entirety of her toes and balls of her feet from swimming. She's gotten to the point that she has to wear socks in the pool, which breaks my heart...

My builder offered an Acid Bath and that seemed to make the discoloration a little lighter, but still very noticeable. And I'm not sure if that acid bath is going to make the plaster smoother or rougher? I suspect rougher as I believe more of the aggregate is exposed..
 

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An acid bath takes a layer off the plaster, thins it out while etching it, and makes it rougher. We don't recommend acid baths to try and fix mottling. It rarely works and is a way for builders to show they are doing something.

Unfortunately mottling often happens with colored plaster. Especially darker blues. No scrubbing will change it after application.

Plaster Installation and Maintenance - Further Reading

www.troublefreepool.com www.troublefreepool.com

Being Blamed for Plaster Discolorations? Don't Get Hoodwinked

Some newly plastered pools (including quartz and pebble finishes) may develop either color fading, white soft spotting (also incorrectly called "spot etching" by some plasterers), white streaking (in colored plaster), calcium nodules, gray mottling discoloration (of white plaster), spalling...
www.troublefreepool.com www.troublefreepool.com

Diagnosing Pool Plaster Problems

Plaster Discolorations – New white pool plaster can discolor (darken or turn gray) from adding excessive calcium chloride set accelerator, from late hard troweling, from thin and thick areas due to an uneven shell, etc. Gray (or grey) mottled discoloration (also known as “water entrapment” or...
www.troublefreepool.com www.troublefreepool.com
 
Ugh... This is frustrating to hear.
And now, we're over a week post-acid-bath and I'm still seeing a signs of plaster remnants floating around the pool and filling up my robot with white scaly flakes. I can only envision in my head that my pool is getting rougher and rougher by the day. Lost another layer of skin on a knuckle this weekend, just a simple swim stroke that rubbed the wall and ouch!

My contractor has opened a warranty case with Wet Edge, but Wet Edge has asked for results of a stain ID kit and monthly water test results which I couldn't provide (Leslie's doesn't allow you to export that data). I'm fearful that I'm going to be left holding the bag.
 
If that's what they want, the Leslie's water test results, just go to where you had tested and they will print them for you. That's one of Leslie's big selling points when they try to get you on weekly testing - plaster warranty claims.
 
TXSteveO said:
My contractor has opened a warranty case with Wet Edge, but Wet Edge has asked for results of a stain ID kit and monthly water test results which I couldn't provide (Leslie's doesn't allow you to export that data). I'm fearful that I'm going to be left holding the bag.
Click to expand...
I have gone to Leslie’s and asked them to print out an old test result. I forget exactly when I did it - well over a year ago, and I do not remember how long after the test - a couple of weeks I think. But they were able to print out the results. Then just scan it or snap a picture. It is worth going back to Leslie’s to ask.
 
HermanTX said:
I have gone to Leslie’s and asked them to print out an old test result. I forget exactly when I did it - well over a year ago, and I do not remember how long after the test - a couple of weeks I think. But they were able to print out the results. Then just scan it or snap a picture. It is worth going back to Leslie’s to ask.
Click to expand...
If not kept up with store visits, which I don't know who would, it's probably not worth it. I see Wet Edge warranty specifically states that weekly chemistry logs, as well as monthly "professional tested" water results, must be presented to begin a warranty claim. I doubt a year old test (??) is sufficient, but with your logs and something from Leslies it might be enough to get past the initial requirement if they are not too stringent on screening.
 
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