I've read some other threads about this, but I'm not seeing an answer. Our Hayward SwimPure Plus began reading salt levels of only 400, then 200, then zero. Manually checking the salt it is around 3400. We checked the SWG which is 6 months old and it definitely needed cleaning. It is now all clean, but same thing was happening. We contacted a local service and they said motherboard needed replacing. They did replace it (it was fairly corroded inside) and it worked properly for the rest of the day with salt reading 2800. When we turned it on the next day it was 200, then 100 then 0. Instant reading is 0 as well. The person who replaced the motherboard said call Hayward. They are useless. Can anyone help?
For AquaRite, move the switch from auto to off and check all of the readings.
Move the switch back to auto and recheck the readings.
Move the switch to off for a minute and then back to auto and recheck the readings.
Switching the unit off and then back on makes the unit reverse polarity.
Report all readings.
What are the first seven characters of the cell and box serial numbers?
What is the actual salinity and how are you measuring it?
What is the T-cell size?
Is the T-cell size set correctly in settings?
Move the switch back to auto and recheck the readings.
Move the switch to off for a minute and then back to auto and recheck the readings.
Switching the unit off and then back on makes the unit reverse polarity.
Report all readings.
What are the first seven characters of the cell and box serial numbers?
What is the actual salinity and how are you measuring it?
What is the T-cell size?
Is the T-cell size set correctly in settings?
It is under warranty.
Did they charge you anything?
Why was it corroded at 6 months old?
Do you have pictures of the insides of the box including the display board and the whole main circuit board?
Hi JamesW
Here are the readings:
IN OFF POSITION:
0
80
30.5
0.00
53P
-0
AL-0
r1.59
t-15
IN AUTO POSITION:
0
80
30.3
0.00
53P
-0
AL-0
r1.59
t-15
AFTER REVERSING POLARITY
Same as in Auto
The Cell is a Hayward T-Cell 15 by CMP Replacement Turbo Salt Cell 40K PN5200-115-100 Serial No 07619060 purchased 4/5/21. Has been working fine until recently. We found it was very dirty and cleaned it. Looks squeaky clean now.
Panel is Hayward SwimPure Plus SWP15 I have this number written down on the manual, not sure if this is the serial number: 3A14345-116648
Using Clorox Salt Pool Test Strips reading was 6.8 = 3740 yesterday
Here are the readings:
IN OFF POSITION:
0
80
30.5
0.00
53P
-0
AL-0
r1.59
t-15
IN AUTO POSITION:
0
80
30.3
0.00
53P
-0
AL-0
r1.59
t-15
AFTER REVERSING POLARITY
Same as in Auto
The Cell is a Hayward T-Cell 15 by CMP Replacement Turbo Salt Cell 40K PN5200-115-100 Serial No 07619060 purchased 4/5/21. Has been working fine until recently. We found it was very dirty and cleaned it. Looks squeaky clean now.
Panel is Hayward SwimPure Plus SWP15 I have this number written down on the manual, not sure if this is the serial number: 3A14345-116648
Using Clorox Salt Pool Test Strips reading was 6.8 = 3740 yesterday
The salt cell is under warranty. It was dirty and we cleaned it. It looks good now.
The mother board is older. At least 5 years or more. I have the original receipt but for some reason Leslie's Pools did not put the year on it. Only the month and day. We live one block off the bay so everything is salty here. My husband saw the inside of the motherboard when it was changed the other day. It had a lot of flaky white residue inside. They charged us for part and labor on it. Once replaced it seemed to be working fine all that first day. When we turned it off that night and back on the next morning salt reading was at 400, then 200, then 100, then 0 over an hour or two. Today when we turned it on it was at 100 then 0.
Is that right away or after a minute or so?
Check the numbers right away.
Box made on the 345th day of 2014.
Right away third number is 30.5
Once it clicks after 5 seconds or so it's 30.3
Ok I knew the box was older.
Bob Jakob
In The Industry
Thank you, it's under warranty so I am trying to reach the place where I purchased it. I will let you know how it turns out.
Thank you, yes I agree original is better but hard to get these days.
UPDATE: thanks for the info, I contacted CMP directly. Customer service was great {although I had to hold for a bit}. I gave them the amp readings and they are sending me a replacement under warranty. Very easy to deal with them. I received an email confirmation right away and they do not want the old one back. Hopefully this fixes the problem, I will keep you posted. Thank you to JamesW and Bob Jakob for your answers!
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Personally I would consider that odd that a company doesn't want a six month old cell back even if it failed. I wonder if that is standard procedure for this import company.
Cell failure is probably so common that they don't even question it anymore.
They just assume that it's bad and send a new one.
They just assume that it's bad and send a new one.