The Alexa skill was showing up when searching in the Alexa app for skills. I reconfirmed my pentair login (and confirmed my pool controller and Mac ID were corrrect on the pentair side ). But so far have been unsuccessful to link. I get a login error on the linking page. Also trying the skill on Alexa still gives the “the pentair app has been removed reply”.
Pentair skill for Alexa is showing up now (was removed for a few months). Not yet linking correctly
- Thread starter rnickum
- Start date
There's existing threads following this saga...
www.troublefreepool.com
www.troublefreepool.com
Pentair ScreenLogic Alexa Skill GONE
Went to hook up my Pentair screen logic 2 controller to Amazon Alexa The Pentair skill is not there can someone confirm this for me? Hayward and other pool automation skills are there but not pentair thanks Brad
www.troublefreepool.com
Amazon Alexa and Intellicenter
Just installed Intellicenter. We want to connect it to Amazon Alexa. Does it work with Amazon Echo and Echo Dot? If so, where can I find the "skill"? (Can only find "Hayward" and "iAqualink" skills). Do either of those work with Pentair Intellicenter?
www.troublefreepool.com
Last edited:
There's existing threads following this saga...
Pentair ScreenLogic Alexa Skill GONE
Went to hook up my Pentair screen logic 2 controller to Amazon Alexa The Pentair skill is not there can someone confirm this for me? Hayward and other pool automation skills are there but not pentair thanks BradAmazon Alexa and Intellicenter
Just installed Intellicenter. We want to connect it to Amazon Alexa. Does it work with Amazon Echo and Echo Dot? If so, where can I find the "skill"? (Can only find "Hayward" and "iAqualink" skills). Do either of those work with Pentair Intellicenter?
I tried replying to those but they were locked for further comments. This was new information - I tried several times to add to those before commenting new.
The second thread still appears active and got some updates today. Do you have an EasyTouch or IntelliCenter? Each one has a different skill which can be confusing.
And the Pentair Screenlogic skill has been removed yet again. Also, not sure why they turned commenting off on the original thread discussing this but it seems a bit disorganized to have numerous threads discussing the same issue.
GCyr
Well-known member
I see the Screenlogic skill is showing up on the Alexa app tonight. Still don't see the Intellicenter skill showing though. Hope you can get your's working. And, hopefully they get all of them fixed and back up soon.
The Skill is back and I worked thru the process to enable and link it but Alexa still tells you to go pound sand. May try to call amazon later, again.
The definition of insanity is repeating the same actions over and over again and expecting different results. Trying to get the Alexa skill working is a case in point 
Assuming you're talking about ScreenLogic, not IntelliCenter (which is still unavailable).
I ran into more troubles one week ago. I noticed alexa was giving the error "cannot connect to requested pool". I unlinked the skill, and relinked - no luck. Then I tried logging directly into the website for pentair "pentairpollsso.com" that redirects you to "pentairpoolchat.com" and askes for your login - I had that information was able to log in, then I could see my device in the list - so I tried deleting the device and then re-adding the device. Now I am stuck there with "Device ID or password is wrong" error. I know I have the correct device password, I confirmed that in screen logic connect app (both on phone and on a pc). I tried creating a whole new Pentair account with a different email, that gave the same error when trying to add the device. when trying to link that asked for the website login - that works and the link says setup, but there is no device added, adn I cannot find a way to add the pool adapter back in. I also powered off the network side, rebooted my network etc. Are others able to currently add a device? Any thoughts on things I have not tried?
Thanks
Rich Nickum
18500 Gal
SWG
pentair easytouch
screen logic connect
Thanks
Rich Nickum
18500 Gal
SWG
pentair easytouch
screen logic connect
Honestly, I don't want to waste any more time on this so I've moved on for now - maybe by next swim season Pentair will get their act sorted out 
I'm experiencing the same error and opened a support case with Pentair. Their response was "We are aware of this issue and it is currently being handled by the appropriate department. Unfortunately we do not have an ETA for it to be resolved and apologize for the inconvenience it has caused." Ugh...
jimmyz80,
That is their typical "canned" response for any issue that involves software/firmware/user interfaces etc. But there are several more that I can pull from my back pocket as I have probably heard them all at this point.
Here is just a sample, so you can be prepared for them.
1. "It's on our radar and personnel in our software development and engineering department are in ongoing discussions to determine the best way-ahead to manage and correct the issue."
2. "We are diligently working on the best course of action to resolve the issue."
3. "We are looking into that issue and hope to have a resolution some time in the future." NOTE: Notice not the "NEAR" future.
4. "Addressing that issue is our number one priority just as soon as our engineering department resolves the current issues".
I could go on and on but you get the idea.
Don't expect any resolutions to the current ongoing issues related to the: Alexa Skill, Apple Watch, IntelliCenter Server, iOS and Android User Interfaces, Google Assistant/Google Home, Apple HomeKit/Siri HomePod etc., in the foreseeable future.
I have spent countless hours documenting and communicating on the phone, email, etc., with many Level-2, 3 technicians, middle management officials etc., attempting to get them to understand that customers of these user interfaces are experiencing major issues and nothing is getting done. I always get the same answers but rarely are there resolutions. They are dealing with deep-rooted engineering cultural issues over there and I don't expect things to change any time soon.
So, like @guinness and a growing number of others on here, I too have "moved on" to alternative means to interface with the IntelliCenter or other Pentair automation systems.
Take care...
r.
Thanks for the reply and for opening a support case with Pentair. Ill try every few days to see if I can re-add my pool and reply if I see any changes. Let us know if you happen to hear back from Pentair (ha ha, like that would happen). Pentair if you happen to monitor these forums - please get your "do do" in a group.
I also open a ticket on line. Here is the response:
Richard,
We are aware of this issue and it is currently being handled by the appropriate department. Unfortunately we do not have an ETA for
it to be resolved and apologize for the inconvenience it has caused.
In order to receive a response in a timely manner, please reply directly to this email. Reference case number TS02033015 in all correspondence.
Thank you,
Matthew Batman
Pentair Water Pool and Spa Inc
Your problem description:
The website for setting up alexa with screenlogic II will not allow a device to be added. When adding a device
the error "Device ID or password is wrong!" is displayed.
ref:_00D70J0Ur._5004u2JfrBn:ref
Richard,
We are aware of this issue and it is currently being handled by the appropriate department. Unfortunately we do not have an ETA for
it to be resolved and apologize for the inconvenience it has caused.
In order to receive a response in a timely manner, please reply directly to this email. Reference case number TS02033015 in all correspondence.
Thank you,
Matthew Batman
Pentair Water Pool and Spa Inc
Your problem description:
The website for setting up alexa with screenlogic II will not allow a device to be added. When adding a device
the error "Device ID or password is wrong!" is displayed.
ref:_00D70J0Ur._5004u2JfrBn:ref
I just tried again to add my device, and this time it worked. I logged into " pentairpollsso.com " with the same account I had setup over the last few years, went to add device and put in the last 6 digits (three pairs of two) of my mac address. Added the password on my controller and made sure I had a unique name for the pool. Then I went back to the alexa app on my phone and verified the skill was there and linked. Then tried the voice "ask pentair pool for the status" and I got a reply with my stats.
Lets hope this stays working this time! Along those lines, anyone happen to have an inside connection and can comment on what the issues have been this summer?
Rich Nickum
18500 Gal
SWG
pentair easytouch
screen logic connect
Lets hope this stays working this time! Along those lines, anyone happen to have an inside connection and can comment on what the issues have been this summer?
Rich Nickum
18500 Gal
SWG
pentair easytouch
screen logic connect
gtduck
Member
- Jun 16, 2020
- 12
- Pool Size
- 35000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Hayward Turbo Cell (T-CELL-5)
Glad it's working for you. I'm showing that it's not available (I can't see it on my phone when I search for Pentair Screenlogic and get the attached error when I try and pull it up on a computer).
The Pentair IntelliCenter skill is back up and running (for now). Interestingly, I don't see the Pentair ScreenLogic skill listed.
BTW, I didn't have to do anything like re-enable the skill or redo account linking - I just spoke the Pentair Chat invocation.
BTW, I didn't have to do anything like re-enable the skill or redo account linking - I just spoke the Pentair Chat invocation.
Last edited:
I just successfully added my EasyTouch system as well, and the Alexa skill seems to be working. It seems that it will only turn things on, but not off. For example, I can "Alexa ask Pentair Pool to turn on waterfall" and that works. But doing the same with "off" instead of "on" just goes silent with no response at all. Can anyone else turn circuits off with the skill?