Hayward Policy on SWG warranty - 1 year for those purchased online (June 2020 update)

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GoofustheDoofus

Active member
Aug 27, 2019
27
Katy, TX
Wanted to share some feedback around a policy from Hayward on their SWG cells currently (as of June 2020 at least). Tagline: Looks like online sales for the standard model like a T-Cell-15 is now only 1 year and not 3 years.


Background
I purchased a cell through Amazon - sold through Amazon - the unit that arrived was a "Hayward TurboCell T-Cell-15". On the product listing this was stated as a "W3T-Cell-15", which I had seen before should have a 3 year warranty on it... but that is not the case here.

When the unit arrived, I checked the serial number, and it was instead a "1E19XXX" which indicates only a 1 year warranty and manufacture they confirmed in Dec. of 2019.

I messaged Hayward about their warranty to confirm, and thought the TFP community would be interested to see:

"Any pool equipment that is now purchased thru an on-line
pool company will only carry a 1 year warranty. If purchased thru a
local reatiler you will get the 3 year warranty. By the serial
number this cell was made in December of 2019.

Regards,
scott

Hayward Technical Services
One Hayward Industrial Drive
Clemmons, NC (USA) 27012
908-355-7995"

He also confirmed that warranty starts at the date of purchase, not date of manufacture or installation.

That said, looks I will return this unit for now, and wait until mine totally dies before getting a new one, otherwise you are bleeding into a much shorter warranty period anyway!
Hope this helps anybody else searching on this information, as it seems to have changed over time.
 
Hayward is not alone. Jandy essentially has zero warranty unless purchased and installed by their shops, and Pentair restricts warranty unless professionally installed, although that can be a pretty wide range of service. Replacement Pentair SWCG cells still carry a 2 year warranty, regardless where purchased.
 
I have a written 4-year warranty on the "extended life" Hayward T-cell-940 which I just purchased. My old T-cell-15 failed after 5 years in the Florida sun, so I'm hoping this one lasts longer. It's interesting that Hayward specs show that this new cell has a max daily output of 0.98 # chlorine compared to the older T-15 rated at 1.47 # / day. Not sure if there's anything physical they have done to reduce output (I guess trying to extend the life) or if there's some electrical hocus-pocus introduced so that the life will be longer. As one might guess, I have to run this new cell longer each day (or at a higher duty-cycle) compared to the old T-15 cell (to maintain adequate chlorine level). So, if I have to run it harder, I don't know if there will be an "extended life" or not. There certainly was an "extended" price tag!
 
conphil said:
It's interesting that Hayward specs show that this new cell has a max daily output of 0.98 # chlorine compared to the older T-15 rated at 1.47 # / day.
Click to expand...
Where are you seeing these specs?

Aqua Rite salt level drifts lower

Moved from here. I have a 3 month old Tcell 940 Hayward and a NatureSoft Salt Panel My problem is that I can not keep the salt level at 3700, which is where it is at. Both Leslie and my salt test are within a few hundred, Leslie says 4000 and my testing shows 3700 My problem is it will drift...
www.troublefreepool.com www.troublefreepool.com

This post seems to match the lower output.

The "40" in 940 means 40,000 gallons, which is supposed to be the same as the T-15. So, it wouldn't make any sense for the 940 to be rated at 0.98 lbs per day. 0.98 lbs/day is a T-9 or the 925 (25 means 25k gallons). So, something is not adding up.
 
Last edited:
JamesW said:
Where are you seeing these specs?

Aqua Rite salt level drifts lower

Moved from here. I have a 3 month old Tcell 940 Hayward and a NatureSoft Salt Panel My problem is that I can not keep the salt level at 3700, which is where it is at. Both Leslie and my salt test are within a few hundred, Leslie says 4000 and my testing shows 3700 My problem is it will drift...
www.troublefreepool.com www.troublefreepool.com

This post seems to match the lower output.

The "40" in 940 means 40,000 gallons, which is supposed to be the same as the T-15. So, it wouldn't make any sense for the 940 to be rated at 0.98 lbs per day. 0.98 lbs/day is a T-9 or the 925 (25 means 25k gallons). So, something is not adding up.
Click to expand...


T-cells.jpgHayward website has a comparison capability. Also, I've attached a screenshot.


TurboCells | Sanitizers | In Ground Pool Sanitizers - Hayward Pool Products
 
I can't argue with your logic... I had never looked at the T-9 specs. I also inquired about this with Hayward (3 times) but never received a response. Maybe you have a more direct line with them and can get the information corrected.

What I don't understand is my early experience with the "extended life" cell. I reviewed my last 5 years of data using the T-15 cell.... summertime data at high chlorine demand required cell run-time of approx 3 hours / day (duty-cycle times total daily filter run-time). My new T-940 cell currently requires at least 4 hrs / day to maintain necessary chlorine concentration in pool. It's early and, of course, I have less data; but it appears I'm getting less chlorine out of the new cell and need to run it longer.
 
There are a lot of things that can change chlorine output (too many to list). I know for a fact that the blades are the same in the T-15 and 940 except for the 940 having 25% longer life (25% more catalyst coating). Should be the same output but just last longer.
 

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If the instant salinity readout on the box is accurate with the cell type set to T-15, the cell is producing the correct amount of chlorine.

The chlorine production changes based on the amps, which are affected by the water temperature and the salinity.

Maximum production is at 7.9 amps, which is the highest current without tripping the high salt/high amps error.
 
UPDATE: For the record, the Hayward website now shows that the T-cell-940 produces 1.47 lbs/day chlorine... same as the T-cell-15.

Since my new T-940 cell must be producing the same as my old T-15 cell... I guess there's currently something driving increased chlorine demand in my pool... significantly higher than it's been for 5 years. [I'll figure it out / I'm still learning!]
Thanks again for the comments.
 
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