Recent content by trishalinn

UGH! I don't know what got into my 3 year old (who easily potty trained a year ago) — but he pooped in our hot tub. What do we need to do? Drain everything and start over? Replace filters? Obviously disinfect. I'm so irritated because we JUST drained and balanced the chemicals a week ago and...

Hey there! I posted quite a while back about a mystery tear in our Coverstar pool cover just months after it was installed. We had it patched and have done fine with it until this fall when we had another mystery tear in a totally different place. The pool guy and the coverstar guy both came...

The pipe coming out of the pipe does not feel warm to the touch. The heater says its a Hayward H250FDN I’m not sure how to check the flow rate? Do you mean on the pump? That’s set to high- our pool guy said it needs to be on high for the heater to run. Here is another picture. Not sure if it’s...

Everything is Hayward, it’s not a regular chlorine pool. I’m not sure how to determine the flow rate but we have the pump turned on high. Here are some images. Let me know if other pictures would help. We currently have the pump on high, heater on (it’s hot), I can feel water running through...

How can I tell this?

Pool is about 25,000 gallons. the heater has been on for several hours and the temp hasnt increased at all. Last year when it ran there was a discernible difference in the temp of the water coming out of the jets than what was in the pool. The water coming out of the jets still feels ice cold...

Hi there! We are trying to get our pool going for the summer but our heater doesn’t seem to be heating the pool. We can hear the heater ignite, we can hear and smell the gas running. The top of the heater is hot to the touch with hot air coming out of the vent. The light on the front says bo...

The coverstar guy came out with our pool installer while we were gone on vacation and they determined it was likely "vandalism." I think they're crazy. it doesn't look like vandalism at all. But I suppose that way the manufacturer doesn't have to take any blame for it and the installer doesn't...