Been 9 months trying to get a pool completed that was promised to be completed within 3 months. His contract states '10% Due Upon Completion (Project Is Substantially Complete and The System Is Running) and he is stating that as long as the 'pump' runs, the pool is substantially complete and he will not return to do anything until we've paid the final 10%.
- He has never been able to connect our pump to our Wifi. This means we cannot run our cleaner, run our waterfall, or our jets. He has opened a case with Jandy to connect our pump and he now refers to it as a 'warranty call'.
- We've never had Pool School - likely because we can nothing other than run our pump 24 hours a day. Thanks GOODNESS for Leslie's Pools to check our water and keep it perfectly balanced.
- The pool builder did a HORRIBLE job on the flagstone coping. He said he would need to 'upgrade' our flagstone if we didn't like the way he installed it and we agreed to pay extra. 1/2 of the redo is perfect. The other half looks exactly the same as the original install.
- 4 flagstones were not secured properly with mortar. His solution was the GLUE the flagstones down. Is this a standard practice?
- Rebar rusted in the back wall of our pool and the fix caused a huge hole. One of the items on the incomplete list is to redo the color.
We are working to get a pool expert here to review the status of our pool for a possible lawsuit but my main question is has this happened to anyone. Does 'Project is Substantially Complete and The System Is Running' mean the project is complete when the pump runs? I know if final payment is made I will never see this guy again and then it's a definite lawsuit. I'm trying my best to avoid that but he won't give an inch.
- He has never been able to connect our pump to our Wifi. This means we cannot run our cleaner, run our waterfall, or our jets. He has opened a case with Jandy to connect our pump and he now refers to it as a 'warranty call'.
- We've never had Pool School - likely because we can nothing other than run our pump 24 hours a day. Thanks GOODNESS for Leslie's Pools to check our water and keep it perfectly balanced.
- The pool builder did a HORRIBLE job on the flagstone coping. He said he would need to 'upgrade' our flagstone if we didn't like the way he installed it and we agreed to pay extra. 1/2 of the redo is perfect. The other half looks exactly the same as the original install.
- 4 flagstones were not secured properly with mortar. His solution was the GLUE the flagstones down. Is this a standard practice?
- Rebar rusted in the back wall of our pool and the fix caused a huge hole. One of the items on the incomplete list is to redo the color.
We are working to get a pool expert here to review the status of our pool for a possible lawsuit but my main question is has this happened to anyone. Does 'Project is Substantially Complete and The System Is Running' mean the project is complete when the pump runs? I know if final payment is made I will never see this guy again and then it's a definite lawsuit. I'm trying my best to avoid that but he won't give an inch.
