My installer recently finished my install, and the pool is not level by 2". The problem is mostly in one corner. I've read that the industry standard is + or - 1/2" per 40 ft. I am about 1" out of level from end to end (36 ft long), but in one corner, it is up another 1", for a total of 2". It is so drastic you can feel yourself walking UP the concrete and down again, as you walk around the corner. There is a 1" difference in just 8 feet.
At first he tried to blame it on the pool manufacturer (san juan), then admitted it was an oversight on his part. He said the only option was to tear out the concrete and reset the pool. As it stands now, he is trying to convince me the 2" is no big deal, and he is asking for the final payment (about $6500).
This is just the biggest problem with our pool. The skimmer box is crooked, and the fiberglass is scratched in a couple places. Through the entire install, I was cleaning up after them. When the pool was ready for the concrete guy, my pool installer didn't come back to see the concrete being poured, and didn't even come inspect after it was done. I was left with a pool full of concrete that I spent all day cleaning myself.
During our pool installation, our installer was being pulled in many directions (he owns a pool store), and in more than one conversation he told me he was trying to "please many customers at one time". Many days, his crew of 2 people would get here at 9am, and literally sleep on the lawn until he showed up at 11; he would give them something to do, then take off again. They would work for a couple hours then wait for him to come back. When he was actually here working on our pool, he was distracted by his phone, more often than not. I cannot even have one 5 minute conversation with him about my pool, without him taking calls. The point I'm trying to make here, is that he was not focused on our pool. I'm 100% certain, had he been installing his OWN pool, it would be level.
As frustrating as the install was, my wife and I kept telling ourselves, what really matters, is the end result. Now, the end result is that our dream pool, that we've been saving $ for 3 years, is not level. It makes me sick to my stomach to look at it.
I can't remember ever seeing a pool that is not level.... not noticeable anyway.
Am I supposed to accept this, pay the bill and say, "oh well"?? I don't think it's fair for me to pay for something that isn't right. I don't expect it to be perfect, but it is way off. Please see pictures:
Here you can see the "corner" I'm referring to. Where my dog is standing, this area is about 3/4 " higher than the other end (the end off to the right). Now, follow the waterline to the left and you can see the drastic change:
Here is a picture of the lowest part of the pool:
Here are two pictures, showing the lowest and highest point of the pool:
And I have to live with this crooked skimmer box. You should have seen it before. It looked like a 5th grader did the caulk job. He put a cap over it to hide the caulk.
And this scratch: