Become a TFP Supporter Pool Math Forum Rules Pool School
Results 1 to 11 of 11

Thread: Problem getting building permit for Intex Ultra Frame Pool

  1. Back To Top    #1

    Join Date
    May 2015
    Location
    North Potomac
    Posts
    7

    Problem getting building permit for Intex Ultra Frame Pool

    Hi everybody! I just bought an Intex Ultra Frame Pool (22x52) and I'm having a hard time getting my building permit. My county requires ANY pool to have a permit so I trotted down to the county offices and started applying. I made it past the "zoning guy" and immediately ran into a problem with the next person. He asked "does the pool meet the building code?" "Um, I don't know--what code does it have to meet?" "You need to show me something that says that the pool meets ANSI/NSPI-4-99." I

    Cutting to the chase... I have the full story below just to show how bad Intex support is, but my question is this: Has anybody been able to get a piece of paper from Intex that says the pool meets ANSI/NSPI-4-99?

    So, I call Intex. If you want to get a taste of what **** must feel like, call Intex support. Although almost all of the representatives are nice, their English vocabulary is limited. So, unless you speak Chinese, expect a few challenges. Anyway, I laid out the problem for the customer support representative. She was very nice, but my Chinese isn't very good and neither is her English. She kept thinking I wanted a warranty replacement part. I told her I wanted a certification that the pool meets the above standard. After that I stopped and said "do you know what the word certification means?" "uh, no". "well, it's a piece of paper that says that the pool meets international standards. <silence> Do you know what the word standards means?" "uh, no" and so on... (A short list of words that I had to explain: standards, certification, permit, building code).

    Eventually, she talks to a supervisor and says that they will e-mail it to me in 48 hours AND snail mail it to me (my words, not hers) in 7-10 days. I asked to talk to a supervisor but she said that she couldn't transfer me. The supervisor would call me back in 24-48 hours. That never happened. Anyway, fast forward 2 days. No e-mail. I call again. I go through the same conversation and she ensures me that somebody will e-mail me with 24-48 hours. Two days later--nothing. This person has slightly better English but also doesn't understand my problem. She also thought I wanted a replacement part. Finally, I get her to understand my problem and she says she'll request it again. She also gives me her name (Luvina) and extension. Two days later, still nothing. I call back and ask for her extension and somehow get stuck in a crazy menu system. I end up with an operator who is clearly a native English speaker. I beg her to transfer me to somebody in the U.S. because the Chinese support clearly isn't working for me. Success!!! I speak with Mara (I believe) for 15 minutes. She leaves and comes back several times and finally comes back and explains that 1) they have to provide a "signed copy" for the county, 2) the pool does meet the standards, 3) they won't ever send e-mail, and 4) since they have to sign it and snail mail it, it will take 7-10 business days. She sends the request to the black hole that's supposed to send me the certification and we bid adieu.

    Fast forward another week and I call back to speak to Luvina. It's now been 12 business days since my first request, 9 business days since I spoke to Luvina and 8 days since I spoke to Mara. Luvina expresses shock that I still don't have the paperwork but says it can take 10 business days. She keeps ignoring my point that I originally called 3 business days before I talked to her. Okay, fine, I will wait another couple of days... Nothing... I call back. I ask for Luvina. After waiting 15 minutes on hold, the first customer rep hangs up on me when I ask to be transferred. I call back and wait another 15 minutes and speak with Anna. She clearly doesn't understand. I use simple, second-grade English and she still doesn't understand. I ask for Luvina and she says she can't transfer me. I explain that I've been transferred before. She says it's against company policy to transfer me. I state again, that I have been transferred before. She sticks to her story. I ask for her name again since I wanted to be sure that I had the right name and after a pause, she hangs up. I call back one more time and Ivy answers. Like most of the others, she's very nice, but my problem is difficult enough that she doesn't understand. Finally, she gets it after 10 minutes of explanation and she says that she has done this before (then why did it take so long to explain it???). She sends another request to the black hole that accepts these requests and says they will send me e-mail in 24-48 hours.

    Pretty soon, I'll probably either take the pool back or just put it up and hope that nobody reports it to the county. If my 4-year-old wasn't so excited about the pool, I'd probably just return it. I'm hoping at least somebody has been able to get these papers from Intex because I'd love know that they aren't lying to me. Right now, I feel like they are just saying what they need to in order to get me off the phone.

    Thanks!

  2. Back To Top    #2

    TFP Guide

    Azgirl71's Avatar
    Join Date
    Apr 2015
    Location
    Sierra Vista, Az
    Posts
    2,586

    Re: Problem getting building permit for Intex Ultra Frame Pool

    Welcome to TFP! I am sorry you are going through this. There have to be others in your county who have above ground pools made by Intex. Have you tried talking to any of them to see what they have done in regards to permits?

    I am sure you have tried google searches already. Is there anything in the manual that may state it meets the standards?
    Lisa
    Intex AG vinyl 15' x 48" 4,300 gallons due to skimmer install, Krystal Clear SF pump combo 2800 GPH, Krystal Clear SWG, Pool Blaster Max vacuum, Hayward thru the wall skimmer, TF 100 test kit with speed stir, K 1766 Taylor salt test, My SLAM Process

  3. Back To Top    #3
    Casey's Avatar
    Join Date
    Apr 2007
    Location
    SW PA
    Posts
    10,157

    Re: Problem getting building permit for Intex Ultra Frame Pool

    Ghesh... Customer Service sucks.
    I'd bet you my bikini you'll never get TFP water from a pool store!

    24' Sharkline Venture De Filter

  4. Back To Top    #4

    Re: Problem getting building permit for Intex Ultra Frame Pool

    Safety Sustainability - Intex

    Says here they comply
    18' x 36' saltwater inground vinyl pool

  5. Back To Top    #5

    TFP Guide

    Azgirl71's Avatar
    Join Date
    Apr 2015
    Location
    Sierra Vista, Az
    Posts
    2,586

    Re: Problem getting building permit for Intex Ultra Frame Pool

    Quote Originally Posted by ouachita View Post
    Safety Sustainability - Intex

    Says here they comply
    +1 for finding what the OP needs.
    Lisa
    Intex AG vinyl 15' x 48" 4,300 gallons due to skimmer install, Krystal Clear SF pump combo 2800 GPH, Krystal Clear SWG, Pool Blaster Max vacuum, Hayward thru the wall skimmer, TF 100 test kit with speed stir, K 1766 Taylor salt test, My SLAM Process

  6. Back To Top    #6
    Mod Squad pooldv's Avatar
    Join Date
    Aug 2012
    Location
    DFW, TX
    Posts
    23,999

    Re: Problem getting building permit for Intex Ultra Frame Pool

    I would think that most Intex pools qualify as temporary pools and don't require a permit. At least in most counties/municipalities.
    TFP Moderator
    If TFP helped you or saved you money - Become a TFP Supporter! <--Click here
    2012 build and pics, 20k gal gunite, black onyx pebblesheen, OK flagstone, IntellifoVS, cart filter w/Pleatco, IC40 SWG, Solartouch, 5 12'x4' solar panels, HP50HA heat pump, 8mil solar cover, borates, TF-100 test kit, SONOS, Doheny's Discovery Robot, hot tub on bleach

  7. Back To Top    #7
    Beens's Avatar
    Join Date
    Jul 2013
    Location
    Virginia Beach, Va
    Posts
    1,171

    Re: Problem getting building permit for Intex Ultra Frame Pool

    But seriously, where is North Potomac? I want to make sure I never move anywhere near there!

    Does "any pool" apply to the little 1ft deep blow up ones? Sheesh. Gubment.
    18' x 48" (42" water depth) Intex Metal Frame 6,700 Gallons
    Hayward Power-Flo LX 1.0 HP pump
    Hayward Pro Series S166T Sand Filter
    Original Intex Floating Skimmer

  8. Back To Top    #8

    Join Date
    Mar 2015
    Location
    Harvey, LA
    Posts
    300

    Re: Problem getting building permit for Intex Ultra Frame Pool

    Quote Originally Posted by Beens View Post
    But seriously, where is North Potomac? I want to make sure I never move anywhere near there!

    Does "any pool" apply to the little 1ft deep blow up ones? Sheesh. Gubment.
    North potomac is about 25 miles northwest of Washington, DC....does that help explain the ridiculousness of this situation? I'm with some of the other people on the thread, just put it up, it's a temporary pool. If you're really scared about it, the link that was put up by ouachita shows that they do:

    ANSI/APSP-4 “AGP standard” (USA standard for above ground pools)

    4-99 is a subsection of the APSP-4 standard, so you're good.
    17.4k gallon IG pool with attached spa (spa itself is 730gal), Super Blue Diamondbrite plaster, Circupool SI-45+ SWG, BH/Hayward Cartridge Filter, 2hp 2speed Hayward Super II pump, , Jandy Valves, Waterway Skimmers, Rheem 400k Heater, Polaris 360 cleaner, built 2000+-, replastered June 2015, TF-100 kit---Here's my pool test reading history

  9. Back To Top    #9

    Join Date
    May 2015
    Location
    North Potomac
    Posts
    7

    Re: Problem getting building permit for Intex Ultra Frame Pool

    Sorry for my delayed response. Yes, we live in a rather restrictive county��. That said, I kind of think that Intex should include this with the pool. My drill has more information about its safety standards than this pool. I have done a ridiculous amount of searching on the web and have come up empty. I'm starting to think that very few people who install Intex pools get permits. As to whether it's "temporary", the international building code says that anything over 32" deep (I think that was the number) is not considered temporary.

    Don't get me started on the electrical code....

    - - - Updated - - -

    On the sustainability link--thanks, but that says the helped establish the standards, but doesn't say that they meet them ��. I'd like to give Intex the benefit of the doubt, but I have very little confidence in them at this point. Even if I did, that's probably not enough for the county. I will try calling one last time and then give up....

  10. Back To Top    #10

    Re: Problem getting building permit for Intex Ultra Frame Pool

    This is copied directly from the link. It says it complies:

    Other safety regulations and standards we comply with include:
    �Regulation (EC) No. 1907/2006 “Registration, Evaluation, Authorization and Restriction of Chemicals (REACH)”
    �EN 71 “Safety of toys” (European standard)
    �EN 13138 “Buoyant aids for swimming instruction” (European standard)
    �EN 15649 “Floating leisure articles for use on and in the water” (European standard for air mats, lounges and other similar items)
    �EN 60335-2-41 “Safety of household and similar electrical appliances, particular requirements for pumps” (European standard for water pumps)
    �ISO 6185-1 “Inflatable boats” (International standards for Sports Boats)
    �NMMA-ABYC (USA standard for hi-end sports boats)
    �ASTM F963 “Standard Consumer Safety Specification for Toy Safety (USA toy standard)
    �ANSI/APSP-4 “AGP standard” (USA standard for above ground pools
    �CPSIA “Consumer Product Safety Improvement Act” (USA regulation for consumer and children’s products)
    �ASTM F2666 “Small pools standard” (USA standard for pools under 36” water depth)
    �UL1450 “Electric inflators” (USA standard for electric inflators)
    �UL1081 “Swimming pool pumps, filters and chlorinators (USA standad
    �UL1563 “Electric Spas” (USA standard for Spa)
    18' x 36' saltwater inground vinyl pool

  11. Back To Top    #11

    Join Date
    May 2015
    Location
    North Potomac
    Posts
    7

    Re: Problem getting building permit for Intex Ultra Frame Pool

    Well, 2 things: 1--I'm an idiot for not just scrolling down. I was doing this from my phone last post, but I feel like a dope that you had to read that for me Thanks ouachita!

    Second: Even if I am an idiot--why doesn't Intex customer support just send me to that link? Thank you everybody who responded!!! I'll see if the county accepts this!

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •