Stick with me here.. as I'm very new to ALL of this. Let's just say, I totally regret ever getting a pool. I assume in the next few years it will come down, but I'm holding onto hope that I can get this figured out. We bought our pool from Superior Pool and Spa in Nebraska. They are always understaffed, and the workers they do have, are not knowledge about their products or what is required for a clean pool.
Let me tell you what I know we have.. We have a 18 ft road 4ft deep above ground. We use a sand filter. They talked us into the Nature2 attachment, but failed to put in a new cartridge. We really don't understand the purpose of it (we didn't notice any changes with it). We use ProTeam chemicals and have acid on hand all the time. We also ALWAYS have a high PH level. Is this normal?
Another question, if we test and PH is high, we need to lower it before putting anything else in right? We started the season with ProTeam Supreme. Weekly, we use ProTeam Weekly Treat (supposed to be used if you start with Supreme), ProTeam Microfloc Clarifier and one bag of ProTeam Power Magic AC Shock. Is this all necessary each week? I apologize in advance for my stupidity with this all. I'm in over my head!