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Thread: Polaris 380 trouble shooting help please.

  1. Back To Top    #1

    Join Date
    Jun 2014
    Havre De Grace, Maryland

    Polaris 380 trouble shooting help please.

    Hello, so I just finished my 1st ever slam of my pool and now I need to clean up bottom of pool but my 380 is not happy. Some background on it and me, we bought this house with pool and equipment and this is my second season as a pool owner. The Polaris worked really well and had no problems at all last season, however the previous owners had it running almost all the time and I knew the booster pump was not long to live. Sure enough it died about a month Into last season. I replaced it with a new booster pump so even though I would be interested in a robot cleaner now that I have read about them I'm kinda d of committed to this for now.

    So the symptoms are that it just won't move under power. The tale will move about and the jet of water comes out the back with enough force to make it move but the wheels don't engage. I thought that maybe the back up valve was staying engaged. When I lift it out of the water, the back up value is still spitting water out the jet. I decided to take the backup valve out of the line to see if the Polaris would be different without it but it acted the same way, no wheel power. I should also mention that if I turn a wheel by hand the other 2 wheels will also turn so I think that means they are not broken. And water will shoot into basket so outside of taking it apart not sure where to start. Any ideas?
    27k gal, IG gunite, 1hp Century A.O. Smith pool pump,Triton II Sand Filter, Polaris PB4-60 3/4 HP, Polaris 380 cleaner, Hayward CL200 Chlorinator.

  2. Back To Top    #2
    Mod Squad pooldv's Avatar
    Join Date
    Aug 2012
    DFW, TX

    Re: Polaris 380 trouble shooting help please.

    Congrats on completing the SLAM! I'm no help on your Polaris. Maybe a will help.
    TFP Moderator
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    2012 build and pics, 20k gal gunite, black onyx pebblesheen, OK flagstone, IntellifoVS, cart filter w/Pleatco, IC40 SWG, Solartouch, 5 12'x4' solar panels, HP50HA heat pump, 8mil solar cover, borates, TF-100 test kit, SONOS, Doheny's Discovery Robot, hot tub on bleach

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