New pool has been in for about 1 month. When rainy season started, the water level was too high. I used a submersible pump to lower. I then called the pool builder to ask them for options as I am not interested in getting a pump every time it rains (daily in SWFL rainy season). They told me I had everything I needed and wild check on it
They came out and did something without stopping to talk to me. They emailed me to tell me the overflow was clogged and they fixed. I also noticed they lowered the pipe.
Fast forward 1 week and it's high again and not skimming. Again, pool builder came out, did something and it drained. Looks like the also lowered the pipe more.
While my pool builder is great, they are not very communicative. Here are my questions:
1). How does the overflow work?
2). Should I expect it to maintain the water level during wet periods / is it normal to have to pump out water?
3). Can a value or something mechanical be added to use the pool pump/pad to drain instead of dragging out a submersible pump? Filter is cartridge and does not have a backwash.