Become a TFP Supporter Pool Math Forum Rules Pool School
Results 1 to 9 of 9

Thread: Austin pool remodel BOTCHED. HELP! Need to know proper protocol.

  1. Back To Top    #1

    Join Date
    May 2015
    Location
    Austin, TX
    Posts
    3

    Unhappy Austin pool remodel BOTCHED. HELP! Need to know proper protocol.

    Hi, I'm trying to gather information about standards that should be followed when renovating an existing inground pool.
    Pool originally built in 1965, appears to have been re-plastered approximately 2 times. Most current plaster is falling off to the touch.

    The work required included:
    Repair/ level bond beam (damaged during renovation of the home)
    Rebuild skimmers
    Re-plumb pool including skimmers and add T from main drain
    Replace old ungrounded light with low-voltage light
    Add bench at deep end
    Replaster pool
    New tile
    New coping
    Pour concrete pool surround to meet at the back of precast coping

    What we have thus far:
    - Out of level pool beam, and too wide (but too narrow) to pour concrete patio surround
    - Precast coping installed on top of unlevel pool beam that had patches of mortar not removed prior to coping installation; Can see from afar the line of the coping going up and down.
    - Pool tile not floated. Installed directly on top of old tile removal. Tile waves down the length of the pool.
    - 3/4 inch return lines coming through pool shell.
    - 1 1/2" plumbing to entire pool, opens to 2" plumbing near equipment
    - Unsure if electrical grounded
    - Unsure if light is low-voltage
    - Pool equipment left running dry after finally being installed (had been sitting in original boxes in our back yard for 2 weeks prior)
    - Deep end bench, unsure if properly doweled in with rebar, also doubtful if existing de-laminating plaster was chipped away before pouring concrete for bench.

    At this point, we have not proceeded further with this company. We have not had the pool re-plastered, yet because we are not even sure if what has been done thus far is appropriate.

    I'm trying to figure out what exactly to point out and how to prove that this is not how a pool should be done.

    I know in many parts of Texas there are no regulations on pool building, but that does not make it right for a company to basically steal money, and leave you with a bigger problem than when you started. This is basically the situation I am in right now.

    I desperately need help and insight into proper pool renovating standards.

    Thank you all for your time and support.
    Katie
    1965 concrete pool approx 25,000 gallons.
    WE need HELP! Recently renovated by questionable pool company and current problems:
    3/4 inch pipe for returns; Rigid PVC bent and they plan to cover with concrete for main drain; Added deep end bench but unsure about rebar support or if concrete was poured over the current de-laminating plaster; Left pool equipment running dry after installation

  2. Back To Top    #2
    Patrick_B's Avatar
    Join Date
    Jun 2011
    Location
    Midland TX
    Posts
    15,001

    Re: Austin pool remodel BOTCHED. HELP! Need to know proper protocol.

    Welcome to the forum Katie,

    While I'm not aware of any official "standards" it doesn't sound like their standard of workmanship is too good. I suggest you halt everything where it is, and have a serious sit down discussion with the PB about all issues of concern. It's really difficult for us to help resolve these types of issues, as this is a serious business transaction between the two of you. About all we can advise is to get documentation of your problems and try to resolve this in a meeting with the builder. Be sure to make it very clear why they are not meeting your expectations.
    TFP Moderator
    Essential Links:
    ABC's Of Pool Chemistry, Test Kits, SLAM Your Pool
    28K Gal IG FreeForm, CLI Quartz, Pentair 36"SF & VS Pump, Dolphin M5, Rheem

  3. Back To Top    #3

    Join Date
    May 2015
    Location
    Austin, TX
    Posts
    3

    Re: Austin pool remodel BOTCHED. HELP! Need to know proper protocol.

    Thank you for the response. We have stopped the work, but I'm just trying to educate myself on any general standards to follow. The workmanship is pretty bad, but I'm concerned about safety, too. We've had other builders come out to see it and give us estimates on what they think it will cost to fix the mistakes. Sadly, it's almost as much to fix the problems as we've already paid the original company. I'm so disgusted and frustrated. I don't want this to happen to anyone else.
    I've heard of other people, specifically in Austin, having similar problems with pool builders. Do you think this has anything to do with a lack of regulation and code enforcement? I'm just curious. It seems like I've been hearing that many California companies are moving their business to Texas due to fewer hoops. But does that undermine the reputable Texas companies who know what to do and how to do it properly?

    I'm pretty much up a creek...
    1965 concrete pool approx 25,000 gallons.
    WE need HELP! Recently renovated by questionable pool company and current problems:
    3/4 inch pipe for returns; Rigid PVC bent and they plan to cover with concrete for main drain; Added deep end bench but unsure about rebar support or if concrete was poured over the current de-laminating plaster; Left pool equipment running dry after installation

  4. Back To Top    #4

    Join Date
    Jan 2015
    Location
    Austin, TX
    Posts
    1,095

    Re: Austin pool remodel BOTCHED. HELP! Need to know proper protocol.

    I would post reviews on Yelp and file a complaint with the BBB. The only way to prevent this from happening to someone else. Make sure to give lots of data and even post photos.
    Pool is done! Only took 17 months! - Natural shape in-ground pool: 37x23, 505sq ft, 96ft perimeter, 7ft deep end, 18,950 gallons, tanning ledge, blue surf pebble sheen/luminous blue blend, Belgard coping, 910 sqft paver deck/walkways, retaining walls out the yinyang. Jandy SWG, 2 LED Color lights, VS 2HP Pump, 460sqft cartridge filter, PDA RS P8 controller. My build

  5. Back To Top    #5

    Join Date
    May 2015
    Location
    Houston TX
    Posts
    49

    Re: Austin pool remodel BOTCHED. HELP! Need to know proper protocol.

    My heart goes out to you guys in Austin ! We haven't even started ,signed the contract but pb is backed up due to the rain. I hope someone can help you ! So sorry for your stressful situation.and disappointment ! Makes me wonder if it's worth it ??
    Houston,TX, IG 15120 gal, gunite, 22' x 36',wet edge finish, Pentair equip, 420 cartridge filter, vs pump, Intelliflo vs booster pump for water features, 400,000 heater, auto fill ,PCC 2000 in floor cleaning ,2 LED lights,travertine coping, paver decking, 9x12 tanning shelf ,1 LED color bubbler, 2 5' benches w jets. Depth 4- 4 1/2- 5 , wall with 3 24" sheer decent , 2 spray heads, Intellitouch Controller.

  6. Back To Top    #6

    Join Date
    May 2015
    Location
    Austin, TX
    Posts
    3

    Re: Austin pool remodel BOTCHED. HELP! Need to know proper protocol.

    I'm definitely planning on complaining to the BB and letting people know via Yelp to STAY AWAY from these guys. It's terrible that companies like this give the whole industry a bad rap. I don't want to trust anyone now.

    I'm just hoping that this company cares enough about their reputation to do the right thing by their customers.

    Magicruiser: I'm sitting here looking at our absolute MESS of a back yard with a half done disaster of a hole in the ground and asking myself the same thing..."Is this worth it?!?" and then remember that we've paid almost $20K and this is what we have?!? I just want to crawl into a hole.
    1965 concrete pool approx 25,000 gallons.
    WE need HELP! Recently renovated by questionable pool company and current problems:
    3/4 inch pipe for returns; Rigid PVC bent and they plan to cover with concrete for main drain; Added deep end bench but unsure about rebar support or if concrete was poured over the current de-laminating plaster; Left pool equipment running dry after installation

  7. Back To Top    #7

    Join Date
    May 2012
    Location
    Austin, TX
    Posts
    140

    Re: Austin pool remodel BOTCHED. HELP! Need to know proper protocol.

    Quote Originally Posted by magicruiser View Post
    My heart goes out to you guys in Austin !
    It should! This town is full of bad pool companies.
    ~23,500 Gallon In-Ground Plaster Pool, Intelliflo VS+ Pump, Hayward 4820 DE Filter, IntelliChlor IC40 SWG

  8. Back To Top    #8

    TFP Guide

    chiefwej's Avatar
    Join Date
    Jun 2011
    Location
    Tucson
    Posts
    2,853

    Re: Austin pool remodel BOTCHED. HELP! Need to know proper protocol.

    It's funny how many people believe in deregulation. Texas brags about how they don't have all that regulation and red tape hampering small businesses. Without regulation, building codes and rigorous inspections, this is what happens.
    chiefwej
    Tucson, AZ
    16x36 rectangular (19k) Pebble Tec play pool/spa, Pentair Intelliflo VS 011018, Super II 2hp (spa), Aqua Rite T-15 SWG, Pro Grid 60 DE, Hayward H400 & Heliocol Solar heating, A&A infloor system, fill water w/high CH and TA, 50 ppm borates,TF-100 test kit

  9. Back To Top    #9
    bdrums's Avatar
    Join Date
    Jul 2015
    Location
    The Woodlands, TX
    Posts
    244

    Re: Austin pool remodel BOTCHED. HELP! Need to know proper protocol.

    Quote Originally Posted by chiefwej View Post
    It's funny how many people believe in deregulation. Texas brags about how they don't have all that regulation and red tape hampering small businesses. Without regulation, building codes and rigorous inspections, this is what happens.
    Yep. Count me in that group. Texas is attracting a lot of businesses and our employment is generally pretty good. I'll take that trade off every day.

    It's unfair to use a single example to counter a broad policy. Bad builders and bad builds exist everywhere. We need to weed these guys out and expose them.

    I feel for what the OP is going through but I'm glad Texas does not overburden our businesses.
    Build thread
    IG Gunite w/ spa, PebbleSheen Blue Surf, 18K gallons 500sqft
    Jandy: 60 DE filter, 2.0 VS (main pump), 2.0 Flo Pro (features)
    Paramount PV3 w/ 1.5 Stealth, PDA PS6, JXi 400K NG
    Flagstone coping & wall. Stamped Concrete from BrickForm. TF-100 w/Speed Stir.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •