The flow valve in the chemical controller is not working, a replacement is being sent. The tech stated they had some issues with a batch of magnets and my serial number matched that batch.
The tech advised me to switch off the flow control in the "Installation Menu", just after one enters the controller type in this case "Total Control", the next question posed by the menu is "Flow Sensor" on or off, and so it was switched to off.
The water still flows through the chemistry unit but because of the faulty flow sensor it gives the error message and that is why we turned it off.
The question, is the ORP reading correct? I know from having tested the acid that the pH reading is correct.
Any help would be appreciated as delivery can take up to 2 weeks to get it to Honolulu.