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Thread: I'm so confused

  1. Back To Top    #1

    Join Date
    May 2015
    Pleasant Garden, NC

    Exclamation I'm so confused

    I'm in my first full year as a pool owner and for the life of me , I can not get the basket in front of the pump to stay full of water.I have to unscrew the lid to get it to fill with water , then tighten it back up .after turning the pump on , after about 3 seconds, the basket empties again. I know this cant be good for the pump so I turn it off. I.m very dissatisfied with the company who sold it to me, no how to demos or anything. could anyone on here please help?

  2. Back To Top    #2
    Mod Squad jblizzle's Avatar
    Join Date
    May 2010
    Tucson, AZ

    Re: I'm so confused

    Welcome to TFP!!!

    Please add your pool details to your signature as described HERE as it will help us help you.

    Are there any valves that are closed that should be open?
    Pump drain and lid seals are lubed and tight?
    Water level is high enough and the skimmer weir is not stuck causing air to be drawn into the pump?
    Jason, TFP Moderator
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  3. Back To Top    #3
    Mod Squad woodyp's Avatar
    Join Date
    Apr 2010
    East Texas

    Re: I'm so confused

    Welcome. How far is your water up the face of the skimmer mouth plate?
    16x32x52" Steel Cornelius Miramar AGP Vinyl liner 13,100 gal. Buried 2 ft.
    2 Speed Hayward Power-Flo Matrix 85 g.p.m. 22" 250lb. sand filter hard plumbed
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  4. Back To Top    #4
    Richard320's Avatar
    Join Date
    Jan 2010
    San Dimas, CA (LA County)

    Re: I'm so confused


    First, it's not uncommon for the pump to empty instantly when the pump gets turned on. You might be panicking about nothing. It might take a few seconds - and it feels like minutes - to suck the air out of the pipes and get going good. You should at least hear a change in pitch. Then it starts foaming up in the basket and you'll see bubbles blowing out the returns and then the basket fills almost completely and it starts to sound normal and then it's all fixed. There's always a few stray bubbles stuck under my lid that take hours to go away.

    If after thirty seconds or so it still won't get going, then you have an air leak somewhere. The most common is the gasket on that lid you unscrew. They get stiff and flat and crack with age. If you grease it up good with pool lube, it should help. If you see any cracks, you need a new gasket. Sadly, the pool store is the place to gop for that. They'll probably have one in stock.
    16K freeform gunite with spa; Pentair 4000 DE filter; Century Whisperflow 1 HP; Pentair Minimax heater.
    Troublefree does not mean Maintenancefree. It's like brushing your teeth: You can spend a couple minutes a day and pennies a week or go to the dentist once a year and spend several thousand dollars.
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  5. Back To Top    #5
    BoDarville's Avatar
    Join Date
    Jun 2012
    DFW, Texas

    Re: I'm so confused

    Welcome to TFP! Richard320 covered the two items I would check first, so I'll echo that recommendation. I once had a problem with the pump lid gasket. One quick way to test the condition of the gasket is to roll it between your index finger and your thumb. If it feels uniformly round (no pronounced flat spots), then it's in good condition. OTOH, if it feels more flat than round, or there are pronounced flat spots, or it leaves a residue on your fingers and feels "crumbly", then it's time for a new gasket.
    Gold Supporter, TFP Lifetime Supporter, 26,680 gal Plaster IGP 3.5 - 10' depth / Attached Waterfall Spa, Manually Chlorinated, Triton Sand Filter, 1.5 HP * 1.1 SF = 1.65 SFHP 1-speed Pentair WhisperFlo WF-26 Pump, 400K BTU NG Teledyne Laars Series One Heater, Polaris 360, Test Kit Comparison, Chlorine/CYA Chart, SLAMing Your Pool, OCLT
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  6. Back To Top    #6
    Casey's Avatar
    Join Date
    Apr 2007
    SW PA

    Re: I'm so confused

    Welcome to TFP. Did you fix your issue?
    I'd bet you my bikini you'll never get TFP water from a pool store!

    24' Sharkline Venture De Filter

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