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Thread: Just got my new heat pump, should I be concerned ?

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    Just got my new heat pump, should I be concerned ?

    I just got home and took the box off and I see this:


    Should I be concerned ?
    Fatcat07
    In ground pool
    Vinyl Liner
    18 X 36 Pool size
    30,000 Gallons
    Hayward Filter DE2420 - 24 sq ft (I think)
    Hayward pump - Not sure of the model number
    Suffolk, long Island

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    Mod Squad jblizzle's Avatar
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    Re: Just got my new heat pump, should I be concerned ?

    I am not sure what I am looking at.

    Is the face plate just a little deformed?
    Jason, TFP Moderator
    18k IG pebblesheen pool, Hayward ProLogic P4 w/ T-15 SWG, Pentair 1HP 2-speed Superflo, Hayward 6020 DE filter
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  3. Back To Top    #3

    Re: Just got my new heat pump, should I be concerned ?

    Yes, the plastic is budging at the top. Just looks like the plastic was not placed or assembled correctly.
    Fatcat07
    In ground pool
    Vinyl Liner
    18 X 36 Pool size
    30,000 Gallons
    Hayward Filter DE2420 - 24 sq ft (I think)
    Hayward pump - Not sure of the model number
    Suffolk, long Island

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    Mod Squad jblizzle's Avatar
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    Re: Just got my new heat pump, should I be concerned ?

    Well, then I guess it is up to you if the cosmetic issue warrants enough concern to contact Hayward about it.
    Jason, TFP Moderator
    18k IG pebblesheen pool, Hayward ProLogic P4 w/ T-15 SWG, Pentair 1HP 2-speed Superflo, Hayward 6020 DE filter
    500 sqft Heliocol solar panels, ThePoolCleaner, TF-100 test kit w/ SpeedStir
    Pool School + Test Kit + PoolMath = A TROUBLE FREE POOL
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    Re: Just got my new heat pump, should I be concerned ?

    Thanks jblizzle. ...

    The cosmetic fact doesn't really bother me, if it is just cosmetic. I just don't want it to be functionally damaged and have signed for it already. Since I really won't know until I connect it to power, but it looks like just the plastic wasn't place right and the actual control panel isn't damaged
    Fatcat07
    In ground pool
    Vinyl Liner
    18 X 36 Pool size
    30,000 Gallons
    Hayward Filter DE2420 - 24 sq ft (I think)
    Hayward pump - Not sure of the model number
    Suffolk, long Island

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    Mod Squad jblizzle's Avatar
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    Re: Just got my new heat pump, should I be concerned ?

    No harm in contacting Hayward about it ... not sure what they may offer.
    Jason, TFP Moderator
    18k IG pebblesheen pool, Hayward ProLogic P4 w/ T-15 SWG, Pentair 1HP 2-speed Superflo, Hayward 6020 DE filter
    500 sqft Heliocol solar panels, ThePoolCleaner, TF-100 test kit w/ SpeedStir
    Pool School + Test Kit + PoolMath = A TROUBLE FREE POOL
    If you found TFP helpful and we saved you money ... Become a TFP Supporter!

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    Re: Just got my new heat pump, should I be concerned ?

    Hi, when was the heater installed and what is the model number. Might be able to help.
    Hayward Pool Tech
    80+ Years of Technologically Advanced Pool Product Manufacturing
    poolside@haywardnet.com

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    Re: Just got my new heat pump, should I be concerned ?

    Quote Originally Posted by Hayward Pool View Post
    Hi, when was the heater installed and what is the model number. Might be able to help.
    Hello Hayward Pool,

    The Heater is being installed this week to power and the pool, the model number is "HP21404T".
    Fatcat07
    In ground pool
    Vinyl Liner
    18 X 36 Pool size
    30,000 Gallons
    Hayward Filter DE2420 - 24 sq ft (I think)
    Hayward pump - Not sure of the model number
    Suffolk, long Island

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    Re: Just got my new heat pump, should I be concerned ?

    Did you purchase this online?
    Paul
    http://www.gastekservices.com A word of caution: When working with gas and electrical you might want to consider a licensed contractor. Consider the value of your life and others around you. If you would like to provide a review of the help I provided, please use the following link to leave a review. gastek - Google Search,

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    Re: Just got my new heat pump, should I be concerned ?

    Yes...I just received it yesterday
    Fatcat07
    In ground pool
    Vinyl Liner
    18 X 36 Pool size
    30,000 Gallons
    Hayward Filter DE2420 - 24 sq ft (I think)
    Hayward pump - Not sure of the model number
    Suffolk, long Island

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    Re: Just got my new heat pump, should I be concerned ?

    Quote Originally Posted by fatcat07 View Post
    Yes...I just received it yesterday
    Well hopefully it's OK. You have to wonder what happened to it that caused this. I am sure it didn't come from the factory like that or that would mean there is bad quality control. Probably going to be a pain to get the part or heater replaced plus the time to wait for it. If it is just cosmetic, then I would send the picture to the place you purchased it from and ask for a discount.

    I know you had no control over this but this is always my fear and why when customers call me to install a heater they purchased over the internet I say no. The last thing I want is a finger pointing saying I broke it. Good luck and I hope all goes well with this issue for you.
    Paul
    http://www.gastekservices.com A word of caution: When working with gas and electrical you might want to consider a licensed contractor. Consider the value of your life and others around you. If you would like to provide a review of the help I provided, please use the following link to leave a review. gastek - Google Search,

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    Re: Just got my new heat pump, should I be concerned ?

    I am going to ask someone at the plant about this. Sending your picture. I will get back to you.
    Hayward Pool Tech
    80+ Years of Technologically Advanced Pool Product Manufacturing
    poolside@haywardnet.com

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    Re: Just got my new heat pump, should I be concerned ?

    What has curled is just a label. Are there any other parts of the heater that look like something happened? If you private message me your address I will have a new label sent to you.
    Hayward Pool Tech
    80+ Years of Technologically Advanced Pool Product Manufacturing
    poolside@haywardnet.com

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    Re: Just got my new heat pump, should I be concerned ?

    Very good customer service, I love seeing this happen, and makes me feel great about the decision to use all Hayward products in our pool!!

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    Re: Just got my new heat pump, should I be concerned ?

    Quote Originally Posted by heatdissipation View Post
    Very good customer service, I love seeing this happen, and makes me feel great about the decision to use all Hayward products in our pool!!
    Hmm. I'm not so lucky, the best I get from Jandy is: "you're not a pool professional. **** off" <click>
    Gary
    21k gal SW, IG Gunite PebbleSheen, 1HP Jandy, Jandy 340 filter, Polaris 280, 17' fiberglass slide w/ 2HP pump.

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    Re: Just got my new heat pump, should I be concerned ?

    Quote Originally Posted by crabboy View Post
    Hmm. I'm not so lucky, the best I get from Jandy is: "you're not a pool professional. **** off" <click>
    This type of reply can happen with any manufacturer. I have seen it with Hayward, Pentair, and even Raypak.
    Paul
    http://www.gastekservices.com A word of caution: When working with gas and electrical you might want to consider a licensed contractor. Consider the value of your life and others around you. If you would like to provide a review of the help I provided, please use the following link to leave a review. gastek - Google Search,

  17. Back To Top    #17

    Re: Just got my new heat pump, should I be concerned ?

    Quote Originally Posted by Hayward Pool View Post
    What has curled is just a label. Are there any other parts of the heater that look like something happened? If you private message me your address I will have a new label sent to you.
    Thank you so much Hayward Pool ......

    I spoke to someone at Hayward and they said when the electrician comes to connect the heat pump that panel is removed "see if he can place the label on correctly", if not call him back and he would send someone out to replace it. That is exactly what happened, the pump was connected to the electric this morning and the label looks fine.

    Once again thank you ...
    Fatcat07
    In ground pool
    Vinyl Liner
    18 X 36 Pool size
    30,000 Gallons
    Hayward Filter DE2420 - 24 sq ft (I think)
    Hayward pump - Not sure of the model number
    Suffolk, long Island

  18. Back To Top    #18

    Just got my new heat pump, should I be concerned ?



    Hello all

    Just a quick update, the electrician was able to place the label on and the heat pump has power. Once I get my skimmers working I will connect the pump to the system
    Fatcat07
    In ground pool
    Vinyl Liner
    18 X 36 Pool size
    30,000 Gallons
    Hayward Filter DE2420 - 24 sq ft (I think)
    Hayward pump - Not sure of the model number
    Suffolk, long Island

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    Re: Just got my new heat pump, should I be concerned ?

    Quote Originally Posted by fatcat07 View Post


    Hello all

    Just a quick update, the electrician was able to place the label on and the heat pump has power. Once I get my skimmers working I will connect the pump to the system
    Your gonna love that heatpump! I have same model, and when I opened pool on Saturday, it was 56 degrees, by 3 pm Sunday it was 82!!!!
    14000 gallon 16x32 roman in ground vinyl, Hayward 140k heat pump, swg, de filter 1 1\2 HP v.s. pump. Built in June 2014. Tf100 test kit.

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