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Thread: Argh.... my Rapids 4WD just stopped working

  1. Back To Top    #1

    Join Date
    Jan 2013
    Location
    Sunnyvale, CA
    Posts
    108

    Argh.... my Rapids 4WD just stopped working

    Argh.... my Rapids 4WD just stopped working.

    On pressing the go button, it pumps water for about 5 seconds, starts to move, then stops.

    I suspect something may be jamming the wheels, but I can fairly easily turn the wheels (in one direction, not the other).

    Help....
    24k Gallon, Plastered in ground pool with attached spa
    Pentair 420 cartridge filter with 3HP variable speed Pentair 011018
    Solar panels
    EasyTouch8 with IC40 salt cell
    Aquabot Rapids 4WD

  2. Back To Top    #2

    Join Date
    Jan 2013
    Location
    Sunnyvale, CA
    Posts
    108

    Re: New AquaBot Rapids XLS and 4WD

    Currently quite unhappy with Aquabots phone support. Inept email/phone call backs.

    I've been trying to get an answer to what needs done since previous post.

    Anyone in Sunnyvale area willing to let me bring over my robot and power unit to help self diagnose the problem?

    Mark
    24k Gallon, Plastered in ground pool with attached spa
    Pentair 420 cartridge filter with 3HP variable speed Pentair 011018
    Solar panels
    EasyTouch8 with IC40 salt cell
    Aquabot Rapids 4WD

  3. Back To Top    #3

    Join Date
    Jan 2013
    Location
    Sunnyvale, CA
    Posts
    108

    Re: New AquaBot Rapids XLS and 4WD

    And eventually they get back and say, it's within the 2yr warrantee and that you will have to pay for shipping. Closest service center is in Texas. . .
    This took numerous phone calls and emails. Pool looks like **** now too. ARGH....

    Mark
    24k Gallon, Plastered in ground pool with attached spa
    Pentair 420 cartridge filter with 3HP variable speed Pentair 011018
    Solar panels
    EasyTouch8 with IC40 salt cell
    Aquabot Rapids 4WD

  4. Back To Top    #4
    EVChargeGuy's Avatar
    Join Date
    Jun 2014
    Location
    Long Island, NY
    Posts
    340

    Re: New AquaBot Rapids XLS and 4WD

    Mark
    Sorry to hear about your Bot issues and that AB support was slow in getting back to you.
    My experience with AB support has been much better.
    I guess it’s a matter of timing and I would have hoped they would be consistent but it looks like it’s hit or miss?

    My unit has been working flawlessly and although it’s only in its first season I use in very often with all the sand and leaves that get into the pool.

    Their Service map show 3 repair center in CA, looks like 2 maybe in the Bay area
    http://www.aquabot.com/support/find-a-service-center/
    IG Tear Drop, Dark Gray Gunite , 27,000 gallons -Age 50+-years, very old Hayward Split Egg Sand Filter with side mount Multi-port- Hayward SP2600VSP Pump- Hayward chlorine feed (not used since finding TFP) - Laars 315K BTU Oil heater- LoopLoc Safety cover- AquaBot RAPIDS 4WD- TF-100 Test Kit w/ Speedstir- 390 Gal Hot Springs Spa Envoy installed May 2017

  5. Back To Top    #5

    Join Date
    Jan 2013
    Location
    Sunnyvale, CA
    Posts
    108

    Re: New AquaBot Rapids XLS and 4WD

    Not sure why they didn't suggest the California ones. I suspect the map is out of date on their website and that the service centers are dropping them.

    Pool looks like ****, been too busy with urgent family matters to really take care of the pool.

    Mark
    24k Gallon, Plastered in ground pool with attached spa
    Pentair 420 cartridge filter with 3HP variable speed Pentair 011018
    Solar panels
    EasyTouch8 with IC40 salt cell
    Aquabot Rapids 4WD

  6. Back To Top    #6

    Join Date
    Jan 2013
    Location
    Sunnyvale, CA
    Posts
    108

    Re: Argh.... my Rapids 4WD just stopped working

    A quick update. Sent it for repair in Texas and it is now working fine. Cord seems to be tangling up more in the second season. The latest iteration of the 4WD has a swivel on the cord, it can be retrofitted, but at $250+ (can't remember the exact price) for the swivel upgrade it's not likely (at least for me).
    24k Gallon, Plastered in ground pool with attached spa
    Pentair 420 cartridge filter with 3HP variable speed Pentair 011018
    Solar panels
    EasyTouch8 with IC40 salt cell
    Aquabot Rapids 4WD

  7. Back To Top    #7

    Join Date
    Jun 2015
    Location
    Germantown MD
    Posts
    1

    Re: Argh.... my Rapids 4WD just stopped working

    Quote Originally Posted by mhoy View Post
    A quick update. Sent it for repair in Texas and it is now working fine. Cord seems to be tangling up more in the second season. The latest iteration of the 4WD has a swivel on the cord, it can be retrofitted, but at $250+ (can't remember the exact price) for the swivel upgrade it's not likely (at least for me).
    My rapids 4wd just did the exact same thing. Of course, warranty ended last month, what exactly was wrong with yours?

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