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Thread: Improper liner install

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    Improper liner install

    Last spring I had a pool company install a new vinyl liner. It was put in crooked, as stated by the owner of the company. The bottom has wrinkles as well as the walls. Prior to their install I had a smooth bottom. They said they needed to patch the vermiculite bottom and now it is rough and bumpy in several areas, with several areas that have sharp points. Where the walls and bottom meet , the liner does not fit into the corner, there is a gap between the liner and pool walls/bottom. Pool company said the water would stretch it into place , after 6 months it didn't. Once they hooked up the vacuum , they immediately left . On numerous occasions I contacted the pool company to have them remedy the situation , to which they failed to do. I advised them that since I paid by credit card if they didn't fix issues I would contest the charges which I did and VISA reversed the charges. They turned it over to a lawyer who asked me in a letter what I would be willing to setle for. In November 2014 I responded that I would not consider any settlement until they resolved issues. No word unti I was served papers on March 27, 2015 for breach of contract. Any thoughts on this situation would be appreciated as all I want is my pool to be fixed.
    we have a 14 x 28 inground with steps , grecian style. It is a vinyl liner , pool depth is 3 to 5 ft. in ST. Louis MO. Sand filter, vermiculate bottom , salt water pool

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    JasonLion's Avatar
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    Re: Improper liner install

    Welcome to TFP!

    I recommend getting a lawyer. Their install was clearly sub-standard, but what you are allowed to do about it at this point is totally dependent on the legal system and how that process works, which requires having a lawyer.
    19K gal, vinyl, 1/2 HP WhisperFlo pump, 200 sqft cartridge filter, AutoPilot Digital SWG, Dolphin Dynamic cleaning robot
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    Mod Squad woodyp's Avatar
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    Re: Improper liner install

    Couple pictures should win that case pretty easily.
    16x32x52" Steel Cornelius Miramar AGP Vinyl liner 13,100 gal. Buried 2 ft.
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    Re: Improper liner install

    I don't know if I would get a lawyer. Legal fees can be expensive and even if you win you will have to pay your own legal fees. Did they sue you in small claims court? If so I would consider showing up yourself. You definitely should have a quote or two in hand from a pool company to fix their install. The judge will award them no less than the contract price less estimated repair costs. In addition to showing up with pictures. You should bring copies of all documentation including email correspondence that helps prove your argument that they acknowledged the problem. Hopefully you can substantiate why you waited so long to reverse the charges. If you do go to court you should see if there is a procedure for you to subpoena information from them. You should then request all information relating to disputes about vinal installations from any of their customers.
    1200 Sq Ft 41,000 Gal. Gunite, JANDY SVRS VS pump, JANDY JXI 400,000 BTU, Polaris 280 w/ 3/4 BP, Rockwall and Grotto (w/6 jets and blower), 2 JANDY Lam Jets, 2 LED Bubblers, 5 Ledlights, AQUALINK P16 RS, 90% Quartz, SWF 185 GMP BP, SWF 125 BP, Levelor K1100 Autofill, AP Digital SWG, 2 skim and 5 returns, and mostly 3 inch piping

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    Mod Squad zea3's Avatar
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    Re: Improper liner install

    Round up all your documentation, dates you called, who you spoke with, what was said, pictures of the liner from install to now if you have them. Present it to your lawyer and hope they offer to settle out of court.
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    Texasrebel's Avatar
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    Re: Improper liner install

    Legally speaking reversing charges is never solves the issue. When disputing contracts courts are there for a reason as you're about to find out. On larger jobs we have customers sign arbitration agreements. in the fine print is where there normally buried. If you reversed charges and did not follow the proper processes you could easily find yourself losing by technicality. This is sometimes considered theft of service by you (in Texas at least). You should be the one suing not the other way around. At least it was not involving a check being canceled.

    - - - Updated - - -

    Quote Originally Posted by zea3 View Post
    Round up all your documentation, dates you called, who you spoke with, what was said, pictures of the liner from install to now if you have them. Present it to your lawyer and hope they offer to settle out of court.
    This is great advice as I think you're in a bad position.
    IG gunite/plaster 9,200 gals-with 7x7x1-1/2 splash pad with bubblers.
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    Patrick_B's Avatar
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    Re: Improper liner install

    Welcome to TFP!

    I'm very sorry it's under these circumstances, but I hope its resolved to your satisfaction. Hopefully you're able to come back later with some good news. Best of luck to you.
    TFP Moderator
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    Re: Improper liner install

    I don't agree that reversing charges is problematic. You were lucky that the CC company was willing to do it so late in the game but that is only to your advantage. It forces them to sue you. How much is in dispute?

    I'm not familiar wih Texas law but irbid hard to imagine that reversing charges can be theft of services. If the CC company is willing to do it than presumably they are doing it in accordance with their own agreement wih the PB. As a general matter as long you use your Credit card within 100 miles of your address or within I belive your own state you can assert any defense against the CC company of you were to sue them that you could have asserted against your contractor. That is why CC companies are more user friendly in those situations. I'm not sure that necessarily impacted their decision here as the charge back occurred so late after the fact but it could havev
    1200 Sq Ft 41,000 Gal. Gunite, JANDY SVRS VS pump, JANDY JXI 400,000 BTU, Polaris 280 w/ 3/4 BP, Rockwall and Grotto (w/6 jets and blower), 2 JANDY Lam Jets, 2 LED Bubblers, 5 Ledlights, AQUALINK P16 RS, 90% Quartz, SWF 185 GMP BP, SWF 125 BP, Levelor K1100 Autofill, AP Digital SWG, 2 skim and 5 returns, and mostly 3 inch piping

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    Patrick_B's Avatar
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    Re: Improper liner install

    Grotto guy, I'm not sure that is sound advice.

    I ask that we stop this here, and let the OP get competent legal advice that he clearly needs.

    On second thought, in the interest of everyone this is done. Topic closed.

    OP, I sincerely wish you the best of luck.
    TFP Moderator
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