Become a TFP Supporter Pool Math Forum Rules Pool School
Results 1 to 10 of 10

Thread: Limited functionality with Hayward AQL-WW-P-4 Wired Remote Control

  1. Back To Top    #1

    Join Date
    Jun 2014
    Location
    Holmdel, NJ
    Posts
    3

    Limited functionality with Hayward AQL-WW-P-4 Wired Remote Control

    Hi,

    I installed the Hayward AQL-WW-P-4 wired remote today and connected the low voltage 4 wire connectors to my Aqua Plus control panel. The remote comes to life, shows version info, salt levels, air temp, etc. but none of the remote buttons do anything (except beep). I can't turn lights on or off, and I can't scroll or change any menus. I checked the Aqua Plus to make sure the remote capability was enabled, which it was.

    Any else run into something like this? Not sure if there is something odd with the connection, the unit itself, or a config. Any assistance would be appreciated.

    Bryan
    28,000 20x40 IG Vinyl / Salt / Hayward DE Filter, Pump, and Heater / Installed 4/14

  2. Back To Top    #2

    In the Industry

    Hayward Pool's Avatar
    Join Date
    Oct 2014
    Location
    Elizabeth
    Posts
    415

    Re: Limited functionality with Hayward AQL-WW-P-4 Wired Remote Control

    Hi Bryan, I would like to have you on the phone with one of Hayward's techs. Please call 908-355-7995. This is our technical support line and one of the control techs will help you.
    Hayward Pool Tech
    80+ Years of Technologically Advanced Pool Product Manufacturing
    poolside@haywardnet.com

  3. Back To Top    #3

    In the Industry

    ps0303's Avatar
    Join Date
    Jul 2011
    Location
    FL
    Posts
    3,437

    Re: Limited functionality with Hayward AQL-WW-P-4 Wired Remote Control

    While we all appreciate helping folks here we usually like to work though the issues with them so as others here that might have the issue(s) can learn as well.

    Bryan, Did you replace an existing Hayward AQL-WW-P-4 or is this a new setup?
    Paul
    http://www.gastekservices.com A word of caution: When working with gas and electrical you might want to consider a licensed contractor. Consider the value of your life and others around you. If you would like to provide a review of the help I provided, please use the following link to leave a review. gastek - Google Search,

  4. Back To Top    #4

    Join Date
    Jun 2014
    Location
    Holmdel, NJ
    Posts
    3

    Re: Limited functionality with Hayward AQL-WW-P-4 Wired Remote Control

    Thanks, I called yesterday and was told I should try a replacement unit as mine may be defective. Unfortunately, they are now backordered and I can't get a new one for 2 months.

    - - - Updated - - -

    Ps0303- this was a new install.

  5. Back To Top    #5

    steveg_nh's Avatar
    Join Date
    Oct 2013
    Location
    Southern NH
    Posts
    825

    Re: Limited functionality with Hayward AQL-WW-P-4 Wired Remote Control

    As I recall, when mine was hooked up, it was what you said - we enabled in the main AquaPlus panel, hooked up the 4 wires, and boom, it worked. Are you sure one of your 4 wires isn't broken? Could you try hooking it up very close to the AquaPlus panel with a new small piece of 4 wire, to double check your wire run?
    24'x40' 25k gal Imperial Mountain Pond IGP, full 28 mil VynAll Ocean Breakers liner. All Hayward system: 140k BTU HeatPro heat pump, 3/4HP single speed TriStar 2" Pump, DE6020 filter, AquaPlus Automation/Salt Chlorination, remote controls, ColorLogic 4.0 lighting. Polaris 280 w/PB4-60 BP. TF100 & K1766 test kits. Rinox Palazzo pavers and Spherik coping. Pool installed 9/2013, project completed 6/16/14.

  6. Back To Top    #6

    Join Date
    Jul 2012
    Location
    Blountsville, AL
    Posts
    59

    Re: Limited functionality with Hayward AQL-WW-P-4 Wired Remote Control

    As mentioned above, it has to be enabled from the main control panel. Have you checked that yet?
    20' x 38' x 40' Lagoon, 38K Gal, Vinyl, Aqua Plus control, SuperFlow 2 hp pump, 3.7 sqft sand filter, T-15 SWG
    2 ColorLogic 4.0 LED lights, Polaris 280, TF-100 test kit, Finished in September 2012
    Master Spas Twilight 8.2

  7. Back To Top    #7

    steveg_nh's Avatar
    Join Date
    Oct 2013
    Location
    Southern NH
    Posts
    825

    Re: Limited functionality with Hayward AQL-WW-P-4 Wired Remote Control

    Quote Originally Posted by Prof100 View Post
    As mentioned above, it has to be enabled from the main control panel. Have you checked that yet?
    He mentioned that he checked the main panel to be sure it was enabled, and he said it was, so assuming that's not the issue.
    24'x40' 25k gal Imperial Mountain Pond IGP, full 28 mil VynAll Ocean Breakers liner. All Hayward system: 140k BTU HeatPro heat pump, 3/4HP single speed TriStar 2" Pump, DE6020 filter, AquaPlus Automation/Salt Chlorination, remote controls, ColorLogic 4.0 lighting. Polaris 280 w/PB4-60 BP. TF100 & K1766 test kits. Rinox Palazzo pavers and Spherik coping. Pool installed 9/2013, project completed 6/16/14.

  8. Back To Top    #8
    Mod Squad tim5055's Avatar
    Join Date
    May 2014
    Location
    Columbia, SC
    Posts
    8,499

    Re: Limited functionality with Hayward AQL-WW-P-4 Wired Remote Control

    Quote Originally Posted by Hayward Pool View Post
    Hi Bryan, I would like to have you on the phone with one of Hayward's techs. Please call 908-355-7995. This is our technical support line and one of the control techs will help you.
    i just want to say it's nice to see someone going out of their way to support their products. With so many horror stories about calling customer NO-support, you monitoring TFP for customer issues is refreshing.

    Thanks!
    TFP Moderator 39 X 18 23,000(ish) freeform gunite; built 2007ish; Pentair Triton II TR100 600lb Sand filter; 2 HP Pentair pump with 2.2 HP AO Smith single speed motor; 2 skimmers, 1 main drain, 4 returns w/waterfall, Stenner 45MHP2 3GPD running@ 60% - 15 gal Tank; heated by the sun CYA 200+ when I started - 50 now. Dolphin Supreme M5 Pool Cleaner. Hot Springs SX Spa, 285 gallon

  9. Back To Top    #9

    In the Industry

    Hayward Pool's Avatar
    Join Date
    Oct 2014
    Location
    Elizabeth
    Posts
    415

    Re: Limited functionality with Hayward AQL-WW-P-4 Wired Remote Control

    Just a little concerned about the part being on back order. Can you tell me the part by part number so I can check. Private message me if you want to leave a phone number.
    Hayward Pool Tech
    80+ Years of Technologically Advanced Pool Product Manufacturing
    poolside@haywardnet.com

  10. Back To Top    #10

    Join Date
    Jun 2014
    Location
    Holmdel, NJ
    Posts
    3

    Re: Limited functionality with Hayward AQL-WW-P-4 Wired Remote Control

    Hi - It wasn't a part that was on backorder, it was the entire unit. I received a replacement today from Amazon - hooked it up with the existing wire and it worked perfectly. Thanks everyone, looks like it was just a defective unit.
    28,000 20x40 IG Vinyl / Salt / Hayward DE Filter, Pump, and Heater / Installed 4/14

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •