I've posted my frustrations with my pool in the past, but here goes again. I had a pool installed last winter. It was completed and filled just before Thanksgiving of 2013. It was determined within a few days that the pool was leaking from somewhere. There were a limited number of places it could have been leaking from since the returns and skimmer weren't cut into the liner yet at that time (my pool builder waited until Spring of 2014 to open the pool and test all the plumbing). My pool builder believed the leak was most likely around the stairs and he resealed and tightened the screws around the stairwell. He then covered the pool for the winter. When we took the cover off last spring, there was still about two feed of water in the shallow end of the pool and we figured that the leak was fixed. The pool was topped off, and I took over managing my water for the summer but soon realized I was adding water to the pool daily. So I performed the recommended bucket test and sure enough, I was still losing water. My pool builder again came out and sealed around the steps and skimmer this time, but that didn't fix the problem either. So we continued to go back and forth with this leak for more then half the summer. Finally, my pool builder paid a leak detection company to come out and look at my pool. According to my pool builder, the leak specialists pinpointed the leak to the light fixture. So, my pool builder sealed that up and we thought it was finally fixed. I even performed a bucket test the next week and it seemed that I was losing water at an equal rate inside and outside the bucket. We thought we had it fixed and for the remainder of the summer, I attributed my water loss to evaporation. I was still adding water pretty frequently, but I assumed I was just losing a lot to evaporation given the fact that my pool gets full sun all day long.
In September, I closed my pool myself. I have a cyclone blower for the lines, got everything blown out and plugged my returns. When I put my cover on, my water level was about 1/2 inch below my returns. Everything was good. Well, its been closed and covered for 4 months now. I was away this past weekend and returned last night (Sunday January 18th) around 5pm. We had a lot of rain yesterday morning and I had removed my cover pump last week due to ice and freezing temperatures so my pool cover had a large quantity of water on it. So much so, that one of the straps came loose. I started pumping the water off the cover and flipped up the area where the strap came loose to take a look inside at my water. Turns out I still have a leak because I've only got about 2 inches of water left in the shallow end of the pool. The water line is down below the molding around the steps. So in four months, I've lost probably 2 feet of water.
Of course my pool builder closes his office in November and doesn't open back up again until March. I immediately sent an email to him to see if he wants me to start refilling the pool because I'm afraid of having my liner shift but I've got no idea when I'm going to get a response. I've called the three different numbers I have for him (office, cell and his coworkers cell) and have gotten voice mail on all three. I want to start refilling, but at the same time, I want to see if the level has stopped falling so I can try to isolate where the leak is located. My pool builder has assured me in the past that he would warranty the liner if he couldn't find the leak so do I risk having the liner shift? At this point who knows if he is even going to honor that given that we had thought the leak was fixed after the leak specialists blamed the light fixture and he claimed to have fixed the problem.
I love having this pool, I enjoy maintaining myself, but I'm beginning to regret even getting it at this point because it has leaked since the day we got it. Its cost me hundreds of dollars in water and chemicals at this point and I just want to get the **** leak fixed..