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Thread: Pool Company screwed up..need advice...

  1. Back To Top    #1

    Join Date
    Sep 2014
    Location
    Rockwall, Texas
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    24

    Pool Company screwed up..need advice...

    Our new pool is just about complete. They are looking for a leak in the spa. Service guy left the other day, and forgot to turn the equipment back on. It just so happened to get down to 15 degrees that night, so everything froze.

    They came out the next day, supposedly got the pump to run. When I got home, they had drained all the equpiment, and removed the plugs hoping it will thaw out the heater.

    For the next few days it will get just above freezing during the day, and drop back each night, so it will thaw and refreeze every night, until sunday or monday.


    They tell me I have a 3 year warranty on all the equipment and they will replace the heater if it wont work.

    My concerns: What if it has weakened a seal, or a joint in the metal, or damaged the impeller, but not fatally?

    What should I look for when the equipment comes back on line?

    Any advice for how to handle this?


    To me this feels a little like someone breaking into your house, you cannot feel secure.

  2. Back To Top    #2
    JasonLion's Avatar
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    May 2007
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    Silver Spring, MD
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    Re: Pool Company screwed up..need advice...

    When everything is running again, look closely for leaks. If there aren't any leaks you are fine.

    The only complexity is if there is an underground leak which you don't notice right away. Freeze damage leaks are usually very obvious, but there is a small chance that an underground leak could be slow enough to not be noticed right away.
    19K gal, vinyl, 1/2 HP WhisperFlo pump, 200 sqft cartridge filter, AutoPilot Digital SWG, Dolphin Dynamic cleaning robot
    Creator of PoolMath and Pool Calculator. Other handy links: Support this site, TF Test Kits, Pool School

  3. Back To Top    #3

    Join Date
    Nov 2013
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    Fort Worth, TX
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    112

    Re: Pool Company screwed up..need advice...

    When you say everything froze, do you mean all the pipes? I'm a little surprised that one night down to 15 degrees would freeze everything up.
    30,000 plaster in-ground pool with spa; 2.5HP single speed Centurion pump; Raypak RP2100 propane heater; Polaris 280 with pump, waterfall with separate pump, Triton II commercial sand filter; TF-100 test kit w/ SpeedStir

  4. Back To Top    #4

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    Sep 2014
    Location
    Rockwall, Texas
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    Re: Pool Company screwed up..need advice...

    All the pumps were frozen, the heater and the filter. The heater is the only thing he could not do anything about, but said he got the pump running and did not see any leaks.

    So I am concerned that the heater or pump might be damaged internally, or stressed that will fatigue and break later.

    Since then it has only gotten above freezing for a few hours in the afternoon.

  5. Back To Top    #5

    Join Date
    Nov 2013
    Location
    Fort Worth, TX
    Posts
    112

    Re: Pool Company screwed up..need advice...

    I think the pump would be easy to tell if it is damaged. In either leaks or it doesn't. The heater may be harder to tell. Isn't the pump running water through the heater now that he has the pump running?
    30,000 plaster in-ground pool with spa; 2.5HP single speed Centurion pump; Raypak RP2100 propane heater; Polaris 280 with pump, waterfall with separate pump, Triton II commercial sand filter; TF-100 test kit w/ SpeedStir

  6. Back To Top    #6
    JasonLion's Avatar
    Join Date
    May 2007
    Location
    Silver Spring, MD
    Posts
    37,879

    Re: Pool Company screwed up..need advice...

    As long as it doesn't leak, nothing is going to be broken or damaged.
    19K gal, vinyl, 1/2 HP WhisperFlo pump, 200 sqft cartridge filter, AutoPilot Digital SWG, Dolphin Dynamic cleaning robot
    Creator of PoolMath and Pool Calculator. Other handy links: Support this site, TF Test Kits, Pool School

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