I have a Hot Springs Spa, "Grandee" hot tub that has started leaking from somewhere on the bottom. I opened the main panel with the pumps and the tubing and it was completely dry, so the leak must be coming from somewhere else.
I'm worried that the leak is beyond my abilities to fix and would like to call in a pro, but I'm not sure where to go. I called the local dealer, (the place where I bought it) and they gave me some convoluted story about needing "to charge me $650 up front because we don't know how bad the problem will be, and if it's a leak at the heating unit, it will cost that much to repair it". Naturally I was shocked and started asking a lot of questions, none of which were answered in an intelligible way. Then they said, "depending on the severity of the leak it could be $650 to repair it or it could be something simple like replacing an o-ring. So I asked, if it was something simple like a so-ring, about how much would that be?
They told me they had no way of knowing!!!
My basic question was, if an expensive repair costs $650, what's a ballpark price for a cheap repair? They couldn't give me an answer!!!
I immediately started thinking I was being scammed, so I came here instead.
Does anyone know of a good, fair, honest hot tub repair place in the DC area (actually west of town, near Front Royal, VA)?
It's not a huge leak - maybe an inch or two a week, but I'd still like to get it fixed, and my call with Hot SprinGs Spas of DC didn't give me a warm fuzzy
Are there any good local repair people?
Is there anything else I should do first?