Hi, first year pool owner and I paid a company to close my pool. When they closed my pool, they dropped my water level below the skimmer line. It's tough to tell since the cover is on it, but I think I am losing water and the water level inside the pool is dropping. My yard around my pool is swamped, however we have had a TON of rain lately and my yard holds water. The company that closed my pool stinks and won't return my calls. The pillow they installed in the middle has blown to one side two days after they closed pool.
A couple questions
- How deep do they typically drop the water line at closing?
- What should I do if I am losing water? Does it get fixed now or wait until next year? Who fixes it? How to confirm it is a liner leak so I can claim on warranty? etc
- The water line is deep below me, I have used a pump to get water off the cover, but how the heck am I supposed to get snow off it?....It has to be at least 3 feet below ledge of pool. No way I can broom snow up.
- Is there a way I can close my pool next year without lowering water level? If I need another product with my skimmer to allow that, what should I buy?
I have attached a few pictures to show my current pool condition, however, it is tough to show water levels in pic
Thanks for any advice!! Also, please keep in mind I am not handy, so any work I would most likely have to hire someone to do.