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Thread: Dolphin Primal X3 (equivalent to M3 and DX3) First Impressions

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    Dolphin Primal X3 (equivalent to M3 and DX3) First Impressions

    I owned a Smart Pools Kleenmachine for 3 years that I bought from Costco. I thought it was the best thing since sliced bread. I never had to pull out the vacuum. I left it in the pool for days on end. I could go a whole season without backwashing my DE filter. The only area it missed was the steps but brushing the debris off the steps was usually sufficient. Then about 2 weeks ago, the motor stopped working, or would only work intermittently. Parts are very expensive so I decided against repairing it.

    I decided to go for something a little better, so after checking reviews, I ordered a Dolphin Primal X3. I received the Dolphin Primal X3 on Saturday, just in time for a pool party Saturday afternoon. I bought it on eBay from the seller backyardpoolsuperstore for $598.00. Shipping took 8 days by way of Fedex and USPS. I wouldn't have had it until Monday except that I went up to the post office when the tracking said "Out for Delivery" on Friday but was not delivered. (The carrier lied about attempting delivery on Friday.) Backyardpools said it was a mistake that they shipped it by that slower than slow method.

    My first impression upon taking it out of the box was that it was heavier, the cord was thicker, and it seemed a little more robust than the Kleenmachine. It was easy to get going. The pool bottom was dirtier than normal because it had been at least 10 days since it had been cleaned. Watching it clean, I was surprised to see not much of an effect when it went over an area. No clean path to show where it had been. After a while the water was cloudier than it had been all year. Now I knew why there were two sets of cleaning filters. I had the standard filters in the machine that were allowing all the fine dirt right through to cloud up the water.

    Now it has been 5 more days and so far I am not at all happy with the performance. I have swapped out the filters and that solved the clouding problem, but the poor suction is still there. We had a heavy thunderstorm a couple of days ago that put a bunch of leaves in the pool. Most of them are still there, even after at least 3 cleaning cycles. The cleaner is picking up significant amounts of dirt, but leaving a lot behind. Heavier dirt particles seem to be left behind as the cleaner just rolls over them. I never felt compelled to vacuum the pool after running the Kleenmachine. Worst case, I would just run it a second time and the pool would be spotless. This new one is a different story. With all the positive reviews for the Nautilus and M3, I started thinking that I might have a defective cleaner.

    Today I called Dolphin and was quickly connected to a customer service rep. She explained that the climbing rings, which are foam circles on each side of the cleaning brushes need to wear down a little bit to get maximum suction. She said that can take a couple of weeks and then the suction should dramatically improve. So that gives me something to hope for. She said if I don't see any improvement in a couple of weeks, to call back to speak to a technician. Has anyone who owns one of these Dolphin cleaners seen such an increase in performance?
    16x32 Inground Gunite Pool, 1965, renovated, epoxy painted.
    Hayward Ecostar Pump
    6' Conical Franciscan Woodworks Teak Hot tub

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    Join Date
    Oct 2007
    Location
    Parkland, FL
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    Re: Dolphin Primal X3 (equivalent to M3 and DX3) First Impressions

    Is it working any better yet? I'm planning on getting the same one.
    8000 gal diamond brite pool with 650 gal spillover spa, Pentair 3hp VS pump. Jandy Cartridge filter and Jandy Heat Pump. Jandy PDA automation system with 2 Pentair Laminars. SmartPool NC74S Robotic Pool Cleaner.

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    Join Date
    Oct 2007
    Location
    Parkland, FL
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    727

    Re: Dolphin Primal X3 (equivalent to M3 and DX3) First Impressions

    does anyone else have a DX3/m3/X3 that can comment on their experience? Planning to buy soon.
    8000 gal diamond brite pool with 650 gal spillover spa, Pentair 3hp VS pump. Jandy Cartridge filter and Jandy Heat Pump. Jandy PDA automation system with 2 Pentair Laminars. SmartPool NC74S Robotic Pool Cleaner.

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    Oct 2007
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    Re: Dolphin Primal X3 (equivalent to M3 and DX3) First Impressions

    well I ordered one of these, we will see how it works.
    8000 gal diamond brite pool with 650 gal spillover spa, Pentair 3hp VS pump. Jandy Cartridge filter and Jandy Heat Pump. Jandy PDA automation system with 2 Pentair Laminars. SmartPool NC74S Robotic Pool Cleaner.

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    Join Date
    Oct 2007
    Location
    Parkland, FL
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    Re: Dolphin Primal X3 (equivalent to M3 and DX3) First Impressions

    Got it today and put it in the pool, it appears to be cleaning okay. Its no blue diamond, 2 hours already and the pool is 2/3rd's or so clean, the blue diamond would be clean in an hour. My only main issue is its advertised to climb the walls and so far its just starting to turn up the wall and going the other way or if it does start to slightly make it up the wall, it just ends up sideways. I'm assuming this is the best these models get? Its doing its job vacuuming the bottom so its not a huge deal.
    8000 gal diamond brite pool with 650 gal spillover spa, Pentair 3hp VS pump. Jandy Cartridge filter and Jandy Heat Pump. Jandy PDA automation system with 2 Pentair Laminars. SmartPool NC74S Robotic Pool Cleaner.

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    Re: Dolphin Primal X3 (equivalent to M3 and DX3) First Impressions

    I have a DX4 that I have been completely satisfied with. I will admit that I have limited experience, as this is my first in-ground cleaner. I know that it climbs all the walls well, and will even go up all the way to the next to top step. I brush the sides occasionally, and the steps/cove regularly, but that is about it. I am absolutely satisfied with it.
    16x32 in-ground vinyl-lined pool
    Hayward 1.5 hp 2 speed pump
    Hayward 24" Pro-Series High rate sand filter
    Pentair Intellichlor IC-40 SWG, Pentair multi-color LED light.
    TF-100 Test Kit (the best test kit EVER!!!! If you don't have one, get one NOW!)

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    Join Date
    Oct 2007
    Location
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    727

    Re: Dolphin Primal X3 (equivalent to M3 and DX3) First Impressions

    Quote Originally Posted by redintex View Post
    I have a DX4 that I have been completely satisfied with. I will admit that I have limited experience, as this is my first in-ground cleaner. I know that it climbs all the walls well, and will even go up all the way to the next to top step. I brush the sides occasionally, and the steps/cove regularly, but that is about it. I am absolutely satisfied with it.
    DX4 is a completely different animal.
    8000 gal diamond brite pool with 650 gal spillover spa, Pentair 3hp VS pump. Jandy Cartridge filter and Jandy Heat Pump. Jandy PDA automation system with 2 Pentair Laminars. SmartPool NC74S Robotic Pool Cleaner.

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