Compupool CPX-36 Warranty Claim

[masand]

I installed this new in March of this year after just under three years with a CPSC-36.

I came home on July 2 to find the display completely blank. It appeared a component on the main board overheated and caused the ribbon wire to melt.

After speaking with customer service and emailing all the required photos, forms, proof of purchase, etc, a warranty claim was approved. Unfortunately they don't have any power packs (CPX-PP) available to send out and they do not know when they will be available from the manufacturer. They hope "this month"...

Up until now, I have recieved good customer service from them and the people in FL are helpful (which is why I purchased a CPX to replace my CPSC) but it is unfortunate that I have needed their customer service at all (two warranty claims on the first CPSC, a melted CPSC cell connector at just under 3 years of age, and now the claim on the CPX). And very frustrating that he factory cannot supply their own warranty center.

Sorry to vent, just frustrated. Seriously considering trying to return this unit and purchase a different brand.

 

[franke]

I feel your pain - Been waiting over 5 weeks to replace a cracked cell and power board for a 1 month old CPX-48. Had to pay for an upgrade from a CPSc48 that they couldn't get parts for.

 

[Iciee]

If they can't replace the defective part I would ask for an entire new unit


Sent from my iPhone using Tapatalk

 

[ndenunz]

I was about to order one of these but now changed my mind.

 

[topdollr]

I've been waiting for my replacement CPX48 since 6/20. Same story every time I call to check status that they do not have any in stock.