Just a heads up to anyone out yonder who's had the misfortune to purchase a BBQ Grillware grill from Lowe's and who needs replacement parts. The customer service # in the manual will take you to a business named BBQTEK, where you supposedly can order replacement parts for the grill. I've been waiting two months now for parts, and the customer rep I spoke with today told me that the parts that I paid for and that were supposed to ship on June 25th are now "back on backorder, and will be another 2-3 weeks before they ship". I'm calling them back here in a bit, and someone's day is not going to end well after speaking with me.
Bottom line - BBQTEK has the worst customer service I've ever experienced, period. Looks like I'll be scrapping my grill this fall, and buying another - and it sure won't be a BBQ Grillware.