First time poster and first time pool owner, so please be gentle. We have a 13,000 gallon concrete (?) pool with a Pentair EasyTouch panel and Intellichlor IC40 SWG. The SWG produces entirely too much chlorine, often to the point where our local pool store has told us, in no uncertain terms, to not swim. The sanitizer is stuck at 80%. Literally. When I try to turn it down, the lights go off and come back on at 80%. We are seemingly left with no option but to turn the pump off. Everything else checks out perfectly fine.
I have cleaned the cell once and did not notice any significant bubbling.
I have tried researching on-line and calling every pool place in the immediate area, but cannot get a definitive answer. Some suggestions are that the cell is bad (obviously) or that the IC40 is too much cell for our size of pool. The latter suggestion does not explain the sanitizer issue, however.
So. I have a few questions.
First, can a bad cell produce too much chlorine? I would think if the cell were bad it would not produce enough chlorine, if any at all.
Can the sanitizer output be set with the EasyTouch panel, thereby overriding the buttons on the IC40?
Finally, is there any way to turn the cell off so we can run the pump and keep the water circulating. I was going to simply unplug the power cord from the panel, but didn't know if that was a bad idea or not.
Please help. I'm at my wit' send.