I am a new owner of a 16x32 oval Radiant pool. I am completely new to pools and trying to learn as much as I can. The pool was installed into a very steep hill. I watched the entire excavation and installation processes and it really seemed to me like they did a great job. However, the wall along the side of the hill that is mostly buried was bowed a teeny tiny minuscule amout (that only I could notice because I am very picky). I emailed my installer and inquired if this could affect structural integrity (aesthetically speaking I was not concerned because it was not noticeable). Next thing I know, I get a call from the builder while I was at work saying he came out and dug the wall away so it could try to settle back out, and they would return in a few days to bury it again.
To me, this means no, it should not have been curved even a tiny amount. I began wondering if perhaps it was because they back filled the dirt prior to completely filling the pool, but the research I did on the Internet says the correct way is to back fill first. So I found the Radiant pool installation manual and read it. While it does not saying anything about the backfill, it raised a different question for me. It says that a 6-8" "pool cove" should be installed around the perimeter after leveling the sand. I do not remember them doing this. I very well could have missed it (as I was in and out of the house during install) but by going back through the photos I took of them installing the liner, it looks like the bottom is perfectly level and I don't see any sand built up around the edges.
So my questions to you all are...
1. Is the pool cove something I would be able to feel from the inside of the pool so I will know whether or not it was installed before I call and start making accusations?
2. If they did not install the pool cove, the installation manual says "failure to follow all instructions will void the warranty"... Should I raise ****? They would essentially have to take the whole pool apart and I feel like that just creates a ton of opportunity for more things to go wrong. I already wish I hadn't mentioned the slight bowing because they scratched the heck out of the pool digging it back out (althought its the buried side so it doesn't really matter).
Thank you for any advice.