Hello. I am new to the forum. I bought a house with a pool last spring. Having never owned a pool before, I learned a lot last year, but am still barely qualified to take care of it. I hired someone to replace the liner (they started on it 4 weeks ago and are still not done!). This has been one of the most frustrating/disappointing experiences I have encountered in a while. I could go on and on about all that has transpired up to this point, but I will keep it to 2 questions.
1. They told me that the "pool-crete" needed to dry out really well before the liner was placed or it would never dry. Then the day they finally did it, the guy that told me this immediately put down the liner after finishing it. Is this a big deal? This happened 4 days ago.
2. Today I get home and he has put in the returns. The thing is that he forgot one and it has been pumping water behind the liner all day. He also placed a standard return where the Polaris was supposed to connect. I would assume this is probably an easy fix, but the water pumped in behind the liner is my main concern. Is this a big deal?
Thank you for your help. I am going to call the pool company in the morning and would like to know if this is a major problem or not, because they will act like it is not even if it is one. I have had nothing but problems out of these guys, and they were the most expensive quote! It is very frustrating to pay someone $6000 to do nothing but screw you over the entire time. I haven't listed their name because I don't know if that is OK on this forum, but I would like to warn others in my area. Once I get this pressing problem solved, I will ask about other problems that they have left me needing to resolve.
The pool is a 35,000 gal, free form pool built in a retaining wall setup on a hillside. Hope this helps. Thanks