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Thread: New 24' x 52" installed this weekend and then it all went wrong....

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    New 24' x 52" installed this weekend and then it all went wrong....

    We purchased the pool from Bonnie and Clyde's a couple weeks ago. We paid for the install since the little Intex pool we had for two whole weeks just about ruined a fairly good marriage. The installer called Thursday mid morning and said, Im sorry Im running late Im waiting for my help to arrive. Mind you the leveling people was at my house before 7 am starting to do their thing. So the installer showed up around 4 or so and made a pretty big deal of how bad the levelers did... and etc. I asked so what do I do, call your boss? He said no I can fix it. He worked till around 7 and left. He came back the next day and finished it. My husband and I couldn't be there the whole time. Bc we were originally were told it would be done Thursday so we had planned our work schedule to be available that day not Friday. My grandmother was there and my uncle who communicated mostly with this guy. I got home Friday after work. It was installed with hoses already in the pool. My son had a baseball tournament so we were in a rush to leave. The installer left and the fun really began. Saturday morning I woke up and saw a wet spot on one side of the pool. So I dug some dirt away and it was a muddy mess. I called the installation place and told them that something had a leak and just by looking at the pool it looked unlevel and the top rails were missing screws. They sent another person out to check and said yes there was a leak in the liner and the liner was VERY uneven. I tend to be a little OCD and I was really trying to overlook that part but the design was so uneven that it seriously gave me anxiety. The owners of the installation company told us he would make it right and I said.. well good bc its off by 3". So the liner had a hole, the pool itself was 3" uneven and the liner was stretched and placed really off. As of today, they are pumping water back out and re leveling the pool and putting in a new liner. My husband and I are mostly DIY'ers. So it feels really weird to call someone and gripe or complain. But if its not right, its not right. And it should be, right? I hate to be the complainer

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    Mod Squad woodyp's Avatar
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    Re: New 24' x 52" installed this weekend and then it all went wrong....

    You had every right to complain over that sloppy install. Got a good test kit yet? Please add a signature line to your profile listing all your equipment. We like pics too!
    16x32x52" Steel Cornelius Miramar AGP Vinyl liner 13,100 gal. Buried 2 ft.
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    laceygirl's Avatar
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    Re: New 24' x 52" installed this weekend and then it all went wrong....

    Absolutely... That' wouldn't have been good enough for me either... You paid to have it installed correctly, not just thrown up.... So well done on jumping on them...
    Intex Rectangle 18 x 9 x 52', 4544 gallon (18000 litres), 0.75 hp pool pump, 100 sqft Zodiac Titan Cartridge Filter - 40mm, Stenner Peristaltic Pump chlorine injection system, Intex Over The Wall Skimmer, Intex Fittings with 40mm plumbing Lil Patch Of Heaven. Build/Construction http://www.troublefreepool.com/threa...lice-of-heaven

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    Casey's Avatar
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    Re: New 24' x 52" installed this weekend and then it all went wrong....

    Oh my goodness. I'd of been livid! I'd have them redo it down to the pavers! What a terrible job!
    I'd bet you my bikini you'll never get TFP water from a pool store!

    24' Sharkline Venture De Filter

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    Re: New 24' x 52" installed this weekend and then it all went wrong....

    what casey said^^^

    I hope you havent paid them any money yet. My installer did a great job of installing the pool, except that it was 2 ft closer to our porch than I wanted, and a foot off center. I was able to change our decking plans to correct the mistakes. but it cost him $400.
    Partially buried Doughboy Desert Spring 16 x 32, sport pool, with 7 ft deep middle, 20,000 gallons, Hayward Powerflo Matrix 1.5 HP 2 speed pump, 250 lb sandfilter, 2 Doughboy skimmers and 2 returns. 2 cascade fountains.
    Taylor K-2006 kit. Zodiac Barracuda Ranger suction side cleaner.
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    Re: New 24' x 52" installed this weekend and then it all went wrong....

    They are coming out tomorrow to pump it and basically start over with a new liner as well. Im out the cost of refilling it again though so I'm going to talk to them about the cost of the water. I'm trying to find the pictures from my phone to show how bad it was!
    24' x 52" Sharkline Reprieve

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    Casey's Avatar
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    Re: New 24' x 52" installed this weekend and then it all went wrong....

    I'd love to see the pics!
    I'd bet you my bikini you'll never get TFP water from a pool store!

    24' Sharkline Venture De Filter

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    Re: New 24' x 52" installed this weekend and then it all went wrong....

    20140531_115226.jpg20140531_114622.jpg

    So this shows how off the liner was plus the fact it was unlevel made it look even worse. I tend to be OCD so it would have drove me CRAZY. Is it unrealistic expectations to have the liner straight with the design?

    The other picture is where it shows that it was off track and leaking.
    Last edited by Cooks; 06-03-2014 at 04:37 PM. Reason: adding pics
    24' x 52" Sharkline Reprieve

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    Casey's Avatar
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    Re: New 24' x 52" installed this weekend and then it all went wrong....

    Is that an overlap liner?
    I'd bet you my bikini you'll never get TFP water from a pool store!

    24' Sharkline Venture De Filter

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    Re: New 24' x 52" installed this weekend and then it all went wrong....

    Actually from your picture pool doesn't look unlevel. Looks like the liner wasn't stretched evenly. The only way to be certain though would be to measure from water surface to toprail in several places.
    Over 30 years in the pool business
    We build vinyl, fiberglass, stainless steel pools
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    Casey's Avatar
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    Re: New 24' x 52" installed this weekend and then it all went wrong....

    I think these over lap liners with borders just don't sit right in the pool with flat bottoms. If the bottom was dished out, they'd fit a lot nicer and the border would look more even.
    I'd bet you my bikini you'll never get TFP water from a pool store!

    24' Sharkline Venture De Filter

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    Re: New 24' x 52" installed this weekend and then it all went wrong....

    It was both the liner and pool its self. The owner of the installation company came today and said yes it was 3 inches off and the liner wasnt stretched properly. So new liner now and the leveled it. I'm so very happy now!
    24' x 52" Sharkline Reprieve

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    Re: New 24' x 52" installed this weekend and then it all went wrong....

    There should never be a problem or regret in complaining about a job that isn't done properly.
    Hopefully once it's right and you have some "soak" time you can put this behind you and just enjoy it.
    '70s IG Vinyl 32K gal, Lazy L, Hayward SuperPump 1.5hp 120V, S240 Sand Filter W/DE
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    Casey's Avatar
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    Re: New 24' x 52" installed this weekend and then it all went wrong....

    Now we need updated pics!!!
    I'd bet you my bikini you'll never get TFP water from a pool store!

    24' Sharkline Venture De Filter

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    Re: New 24' x 52" installed this weekend and then it all went wrong....

    +1 , It's always better with photos !!
    '70s IG Vinyl 32K gal, Lazy L, Hayward SuperPump 1.5hp 120V, S240 Sand Filter W/DE
    Solar Blanket, Well Water, Borax Added, TF-100 tester. ? too cold
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    Re: New 24' x 52" installed this weekend and then it all went wrong....

    I hate to complain too, but that was awful. It definitely needed a redo. Glad they fixed it.


    MermaidMama

    18' Round x 52" Doughboy AGP
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    JUST WAITING ON INSTALL!
    MermaidMama

    18' Round x 52" Doughboy AGP ~ TF-100 Test Kit
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    Re: New 24' x 52" installed this weekend and then it all went wrong....

    24' x 52" Sharkline Reprieve

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    Re: New 24' x 52" installed this weekend and then it all went wrong....

    It's just a shame ... Too bad you didn't get a photo of the cannon ball he did that blew half the water out of the pool !!

    How did he get out without a ladder ??

    Looks like it's going to be a nice place to relax
    .
    '70s IG Vinyl 32K gal, Lazy L, Hayward SuperPump 1.5hp 120V, S240 Sand Filter W/DE
    Solar Blanket, Well Water, Borax Added, TF-100 tester. ? too cold
    1979, 275gal Conway Emerald Spa P-100-2, ES-2 Spa Pack, bromine floater, indoor
    TF-100, Best test kit - TFTestkits.net
    Please help keep the lights on, become a TFP Supporter!

  19. Back To Top    #19

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    Re: New 24' x 52" installed this weekend and then it all went wrong....

    Haha. My husband lifted him up out of there.
    24' x 52" Sharkline Reprieve

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    MermaidMama's Avatar
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    Re: New 24' x 52" installed this weekend and then it all went wrong....

    Looks awesome!!!


    MermaidMama

    18' Round x 52" Doughboy AGP
    Powerline XP Pump 1 HP
    Aquaview 17" Sand Filter
    TF-100 Test Kit

    JUST WAITING ON INSTALL!
    MermaidMama

    18' Round x 52" Doughboy AGP ~ TF-100 Test Kit
    Powerline XP Pump 1.5 HP ~ AquaView 20" Sand Filter ~

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