I had a my pool remodeled (StoneScapes Tahoe Blue) and filled on 3/21/14. I took a water sample in to the pool store for them to check what I couldn't, and found a very high calcium level. My chemicals in an 11,000 gal inground pool are balanced as: Free Chlorine 5.0, PH 7.4, TA 80 however my calcium hardness is off the charts at approximately 1200 (chart only goes to 999)
They told me that there was no way to reduce this calcium unless I drained 1/2 my pool and refilled with soft water; they sold me a product called "Scale Free" and said to add 1/2 the 67 oz bottle today and then 2 caps full each month to prevent scale. Is this correct?