Hi folks, I am new to the site and I am in a dilemma. I purchased a Hayward Accutrol-HP Salt Chlorine Generator for 20K-gallons. Our pool is 18x33x4 and just a little under 18K-gallons. Installation was no big deal and went less than the 30-minutes as suggested by Hayward. The wife and I checked the balance of the pool, and because it is a softswim pool, we knew we should not see chlorine, free or total, using the standard test strip. The test strip displayed the ph high, as expected from the winter non-use and tons of rain, and we treated for high ph. We then treated to raise the stabilizer to an OK level. I believe it is around 50-ppm. We then added the salt. We added the 11 bags of salt from the Hayward calculation chart. I also did the math and both were within a few pounds of each with 440 actually being too much. Then we started the generator and allowed it to run on low speed for several days. I also need to clarify that after the other changes the pool was allowed to circulate for 24-hrs at high speed.
After 3 days we checked and we had no chlorine and we decided to shock the pool. We added 4-lbs. of shock and 12-hrs later, it seemed to have balanced the pool. However, 24-hrs later, no chlorine. To date we have added an additional 2-lobs of shock with the same results. The display on the Hayward shows the the pool at 3200 ppm, and around 3.5 amps and a little over 4 volts. The water has a slight green tint and a clear looking slime or flakes on the surface. We vacuumed the pool this past weekend and we now need to vacuum again. I am really becoming frustrated and regretting ever touching the **** thing. It is a big pain in the butt. I do hope you can help. This morning, no chlorine!!!