Become a TFP Supporter Pool Math Forum Rules Pool School
Results 1 to 19 of 19

Thread: Online sales warranty?

  1. Back To Top    #1
    cruzr's Avatar
    Join Date
    Mar 2014
    Location
    St.Louis, Mo.
    Posts
    20

    Online sales warranty?

    I have been researching robotic cleaners that honor their warranty for online sales. Most of the manufacturers do not show any info. on the subject. I have read that Maytronics does not warranty online sales, so I have ruled them out. I live in a rural area so for me its more convenient to buy online. We have a 17000 gal. inground gunite 19x36 freeform pool, and plan to spend in the $1000 range.Any suggestions would be appreciated.
    19x36 IG plaster/Sta-Rite 1hp pump/Sta-Rite cartridge filter/wood burning heater/Legend cleaner3/4hp pump

  2. Back To Top    #2
    Divin Dave's Avatar
    Join Date
    Oct 2013
    Location
    Longview, Texas
    Posts
    4,926

    Re: Online sales warranty?

    Know what you mean. The Maytronics no warranty for online sales was announced recently. This is the equipment manufacturers way of supporting local pool stores.

    Dont have any real recommendations, but I belive there are still some that do have warranty, but reduced to maybe 3 months instead of a year as in the past.

    This seems to be the trend in lots of pool equipment and not just cleaners. So I suppose if it's there, get it while you can. If 1 warranty is important for you, then the pool store might be your only option and as you know, you pay dearly for it.
    Divin Dave,
    IG Vinyl, 15' x 30', 3 1/2' - 6' deep, Oval, ~15K gal, Intelliclor IC40, Intelliflo VS pump, Clean and Clear 420 Filter, auto-fill-disabled, Retrofit LED Color Light, Dolphin Nautilus Robot, TF100 Test Kit, Taylor K1766 Salt Test Kit, Tftestkit Pressure Gauge.
    www.tftestkits.net Experience- it's what's learned just after you needed it most !!

  3. Back To Top    #3

    Join Date
    Apr 2012
    Location
    chandler az
    Posts
    65

    Re: Online sales warranty?

    Use American Express if you can. They will double the warranty as a benefit to cardholders.

  4. Back To Top    #4
    dnelson60's Avatar
    Join Date
    Mar 2014
    Location
    Humble, TX
    Posts
    10

    Re: Online sales warranty?

    I had the same issue but then heard of a new Maytronics cleaner from this link [URL="http://www.troublefreepool.com/threads/71513-Where-to-buy-Dolphin-Supreme-M4"].
    I called Epic and they did say that Maytronics honored the warranty which I confirmed with Maytronics. Haven't pulled the trigger yet but plan to soon.
    21,000 gallon SWG free form pool, Pentair cartridge filter, Pentair 2HP Whisperflo pump, Pentair 400K btu heater, 400 gallon spa, Circupool si45+, Dolphin Oasis Z5 cleaner

  5. Back To Top    #5
    cruzr's Avatar
    Join Date
    Mar 2014
    Location
    St.Louis, Mo.
    Posts
    20

    Re: Online sales warranty?

    I did look for a Maytronics dealer on their website. A dealer 45miles away does not carry, but could order a M5 for $1850 or a M4 for $1600. Plus 8% sales tax. Wow! They must be some kind of robot!
    19x36 IG plaster/Sta-Rite 1hp pump/Sta-Rite cartridge filter/wood burning heater/Legend cleaner3/4hp pump

  6. Back To Top    #6

    Join Date
    Aug 2010
    Location
    Dallas, TX
    Posts
    4,052

    Re: Online sales warranty?

    Leslie's gets a lot of bad rap here, but honestly that's just due to the way they recommend taking care of your pool. They do deliver, and the prices on their Dolphins aren't terrible. The issue is though I believe if you have a warranty issue, you have to take it to the store or ship it in to them before Maytronics takes over. You might confirm this. I went through 3 power supplies on mine before they finally got the problem resolved. Since then I've been using it for 3 years with no issues.
    Built in 1957 44,000 gallon in-ground, Wet Edge Primera Stone in Sky Blue, Intelliflo VF Pump, 600 lb. Pentair Triton II TR-100 Sand Filter, CircuPool RG 60 Plus SWG, TF-100 test kit
    If TFP has helped you, please click to SUPPORT TFP!

  7. Back To Top    #7
    cruzr's Avatar
    Join Date
    Mar 2014
    Location
    St.Louis, Mo.
    Posts
    20

    Re: Online sales warranty?

    I'm looking into the Pentair Prowler 820 or 830. Pentair products parts are readily available, and their isn't any BS with their warranty or service. Plus they have a.$100 rebate.
    19x36 IG plaster/Sta-Rite 1hp pump/Sta-Rite cartridge filter/wood burning heater/Legend cleaner3/4hp pump

  8. Back To Top    #8

    In the Industry

    Join Date
    Nov 2011
    Location
    Moberly,MO
    Posts
    978

    Re: Online sales warranty?

    Just talked to our sales rep and the M4 if it is bought off the internet has no warranty. It is suposed to have a Stop sign saying that on the top of the box and on one side.
    Over 30 years in the pool business
    We build vinyl, fiberglass, stainless steel pools
    Certified in Hydraulics

  9. Back To Top    #9
    Isaac-1's Avatar
    Join Date
    May 2010
    Location
    SW Louisiana
    Posts
    6,711

    Re: Online sales warranty?

    Maytronics heavily backs their brick and mortar sales channels and does not warranty most robots bought online through sites like Amazon, etc They do offer some special models only through certain mail order pool supply companies, these often differ only slightly from their standard models (different color scheme / name, different length cord, or run time, etc.). At least this was the case when I bought my latest robot last year.

    Ike

    p.s. my latest Maytronics was bought as an open box special on ebay for a bit less than half the price that the same model was selling for online as a closeout refurb. So I did not mind that there is no warranty (someone bought it, opened the box, let it sit, sold the house with the pool... twist ties were still on the power cords, etc)
    Indoor 20x40 35,000 gallon vinyl pool with 1.5 HP 2 speed Jandy FloPro pump, Hayward EC75 Perflex DE filter, 11 4x12 Techno-Solis solar panels w/ Aquasolar controller, Aquabot Turbo T Robot Cleaner. Also LMI metering chlorine dispenser pump and HotSpring Jetsetter
    I use and endorse TFtestKits TF-100 from http://tftestkits.net
    ~Remember TFP counts on your donations to keep this site ad free~

  10. Back To Top    #10

    Join Date
    Jul 2013
    Location
    Mesa, Arizona
    Posts
    86

    Re: Online sales warranty?

    I bought mine from an online retailer. Maytronics warranty was a concern for me as well, but they assured me that the way around this was to simply work through them on any warranty issues. Luckily I discovered that their warehouse is only about 5 miles from me. I interpreted their answer as although I would not be able to work with Maytronics directly (I've heard this is not fun anyway) they oversee the warranty claim.

    So far (knock on wood) it's not been an issue......I absolutely love the job my M5 does on my pool......very happy with the purchase!
    Mesa, AZ Spillover spa and inground pool, 12,500 G, pebble finish, Hayward C5030 (525sf) Cartridge Filter, Hayward EcoStar VS Pump, Installed July 2013, Hayward SWG T-Cell-15, Trident UV (I know, I know....was installed before I found this site!) Rock grotto waterfall, LED ColorLogic lighting, 110 BTU Heat Pro Electric Heat Pump, Maytronics Dolphin Supreme M5 cleaner, TF-100 test kit with Speed Stir.

  11. Back To Top    #11
    cruzr's Avatar
    Join Date
    Mar 2014
    Location
    St.Louis, Mo.
    Posts
    20

    Re: Online sales warranty?

    Thanks Danjaymor. I don't have any dolphin distributors,repair centers, or dealers within a reasonable distance. I would have bought the M5 as you did. But would have to send the unit out of state. I've heard that can be a pain to deal with. Glad to hear you like the M5, and hope you never need warranty service. My own dealer just sells Polaris, but the reviews are not to favorable.
    19x36 IG plaster/Sta-Rite 1hp pump/Sta-Rite cartridge filter/wood burning heater/Legend cleaner3/4hp pump

  12. Back To Top    #12
    cruzr's Avatar
    Join Date
    Mar 2014
    Location
    St.Louis, Mo.
    Posts
    20

    Re: Online sales warranty?

    I have decided to go with the Polaris 9550 with a 2 year warranty. Polaris has improved the 9550 over the older 9300 series.I will post a review of it. Maytronics lost my business due to voiding warranty of online purchase.
    19x36 IG plaster/Sta-Rite 1hp pump/Sta-Rite cartridge filter/wood burning heater/Legend cleaner3/4hp pump

  13. Back To Top    #13
    Divin Dave's Avatar
    Join Date
    Oct 2013
    Location
    Longview, Texas
    Posts
    4,926

    Re: Online sales warranty?

    I just bought a Dolphin Nautilus from Epic Pool supply online last week. When it showed up via UPS, the carton did NOT have a no warranty sign on it.

    Nice robot, and for 599 dollars is hard to beat. I called Epic about the warranty deal, I have warranty, but would have to ship it back to Epic and let them take it from there. I'm crossing my fingers I never have to do that.

    The thing works great by the way...its cleaning itself away right now! My pool is spotless !
    Divin Dave,
    IG Vinyl, 15' x 30', 3 1/2' - 6' deep, Oval, ~15K gal, Intelliclor IC40, Intelliflo VS pump, Clean and Clear 420 Filter, auto-fill-disabled, Retrofit LED Color Light, Dolphin Nautilus Robot, TF100 Test Kit, Taylor K1766 Salt Test Kit, Tftestkit Pressure Gauge.
    www.tftestkits.net Experience- it's what's learned just after you needed it most !!

  14. Back To Top    #14

    Join Date
    Jun 2013
    Location
    Southeast
    Posts
    78

    Re: Online sales warranty?

    Quote Originally Posted by cruzr View Post
    I'm looking into the Pentair Prowler 820 or 830. Pentair products parts are readily available, and their isn't any BS with their warranty or service. Plus they have a.$100 rebate.
    I just called their customer service and if there is any warranty work needed, they would help find someone locally or nearby. I'm about to get the Pentair 830.

    I'm disappointed in the fact that Maytronics does not warranty the online sales. I have heard of reliability issues with Polaris from my local stores so they are dealing almost solely with Pentair, themselves.
    24x32 feet, In-ground, Saltwater, Gunite pool (under construction)

  15. Back To Top    #15

    Join Date
    May 2014
    Location
    Corona, CA
    Posts
    41

    Re: Online sales warranty?

    Quote Originally Posted by cruzr View Post
    I have decided to go with the Polaris 9550 with a 2 year warranty. Polaris has improved the 9550 over the older 9300 series.I will post a review of it. Maytronics lost my business due to voiding warranty of online purchase.
    How do you like the 9550 so far? I love the look of the Polaris but I've read so many good things about the Dolphin units. But, like you, the no online sales thing is turning me off. I would like an M4 or M5 but no local dealers offer it. What a shame that Dolphin doesn't honor online sales.

  16. Back To Top    #16
    cruzr's Avatar
    Join Date
    Mar 2014
    Location
    St.Louis, Mo.
    Posts
    20

    Re: Online sales warranty?

    My Polaris is due to arrive UPS today. Two days earlier than expected. I will let you know my first thoughts about the 9550 after a few days of use. Titaniummd, the Pentair 830 was my other choice. I just could not find any reviews from users. I have been useing a Pentair legend cleaner for 5 years and it has never given me one problem. I would like to see a review if you decide to purchase the 830. I think its the best deal going. Divin Dave, glad to see you like the Nautilus.
    19x36 IG plaster/Sta-Rite 1hp pump/Sta-Rite cartridge filter/wood burning heater/Legend cleaner3/4hp pump

  17. Back To Top    #17
    susa's Avatar
    Join Date
    Oct 2010
    Location
    Deep South
    Posts
    578

    Re: Online sales warranty?

    Quote Originally Posted by cruzr
    .. looking into the Pentair Prowler 820 or 830. .
    that reminds me of this

    http://www.youtube.com/watch?v=RT1xV1Qk9GU

  18. Back To Top    #18

    Join Date
    May 2014
    Location
    Corona, CA
    Posts
    41

    Re: Online sales warranty?

    Thanks for the reply. I called Maytronics and asked a bunch of questions. I asked about the Oasis Z5 as well and was told that it is covered if purchased online. That sealed the deal for me so I pulled the trigger on one today. I'm excited about it but would still love to hear about your Polaris.


  19. Back To Top    #19

    Join Date
    May 2013
    Location
    North East Ohio
    Posts
    953

    Re: Online sales warranty?

    Quote Originally Posted by TWong1200 View Post
    Thanks for the reply. I called Maytronics and asked a bunch of questions. I asked about the Oasis Z5 as well and was told that it is covered if purchased online. That sealed the deal for me so I pulled the trigger on one today. I'm excited about it but would still love to hear about your Polaris.

    Sent from my Nexus 5 using Tapatalk

    Yeah at that price they better warranty it
    14,750 GAL IG Fiberglass (16 x 33) NE Ohio || Jandy 1HP 2 speed Pump || Waterco MultiCyclone 16 Centrifugal pre-filter (removed due to not working with sand filter) || 30" 575 Lb. Sand Filter || AquaCal 140K BTU Heat Pump || Solar Cover || Inter-fab Adrenaline Slide || GLI Monsoon Solar Cover Reel || K-2006C Test Kit || BBB with Liquid Chlorine Stenner Injection || Rayner Mighty Mesh Winter Cover

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •