I apologize for the long post, but I will try to give you as much information as I can because we are desperately seeking help! We just had our pool installed two weeks ago and I am already regretting our decision to go with a SWG! I have posted my numbers and what we did below. The first few days we took a sample to a local pool store. The store where we purchased to pool is about 45 minutes away. Within a few days of start up we started noticing white flakes in the bottom of the pool. We finally figured out it was coming out of the return jet. We took a sample of the flakes to the pool store where we bought the pool and the tech guy said it was caused by salt additives from the salt we added (we did not get our salt from them). He then went into a speech on how much better their salt was than the other guys. Our chlorine level was also at 0. This is after running the SWG 12 hrs. a day at 100% for almost two weeks. He told us to take a sample straight from the return jet and test for chlorine. Sample showed 0. He then told us to clean the cell and add 9 lbs. of shock and a qt. of muriatic acid. We checked the cell and realized that is where the white flakes are coming from. It was plugged up almost solid. We cleaned the cell in the muriatic acid solution and put in the recommended chemicals. Today, the pool is no longer green, but it is very cloudy and the cell is coated with white flakes again. Here are my water test results and what we have added to the pool since day one:
6/10 (local pool store)
Instructed to add: 13 lbs. CYA, 8 bags of salt, 50 lbs. Calcium Chloride
6/11 (local pool store)
pH not run
Instructed to add: 3 lbs. shock, 17 lbs. calcium chloride, 3 liters PhosFree
6/12 (local pool store)
Hardness 280 ppm
Was told numbers where good, turn SWG up to 100% output.
6/21 (pool store where we purchased pool) (same day I showed him the flakes)
Calcium Hardness 272
Instructed to add 9 lbs. shock, 1 qt. muriatic acid, 20 lbs. salt (I did not add the salt since other pool store and my tests showed 3200).
I would appreciate any help you guys can give me. Thank you in advance!