So grateful I found this site. We are total newbies. I don't even know if my info is detailed enough for help.
Our pool was completed Aug 29th (we are in Ontario, Canada). Our pool company got us up and running on the Thursday so we could have our long weekend to swim, they put in all the chemicals. (We had water brought in with trucks, not sure if that matters)
Water was great all weekend. They told us to shock it on Sunday night with 4 bags of shock (we had a pool party the Sunday)
The Company was set to come back the following Thursday to give us our pool instructions.
I tested the water the night before to get an idea of things. There was 0 Chlorine, and the PH was 7.8 (I'm using the testing kit they gave us, will get the recommended one for next season!). I didn't even bother checking the Alk because I thought I was doing something wrong. Water was crystal clear!!
Pool company came. Chlorine was at 0, we burned through it with all of the people we had on the weekend. PH was 7.8 and Alk took 10 drops to clear - he put in some muriatic acid (the granular kind). He was shocked the pool was so clear. We vacuumed, backwashed, filled the chlorinator. Said if it did become cloudy to put in 2 bags of this shock we had.
So we put plastic solar cover on the crystal clear pool that night.
Get up in the next morning (Friday, one week and a day). Test. Still 0 Chlorine. Called them, said it could take some time get the levels up.
Took the solar cover off about 4pm so the kids could swim....it's cloudy. No problem. They told me to put in 2 bags of shock. Do that. Doesn't clear it up.
Cover back on again that night.
Test the following afternoon (today) Chlorine is between 1.5 and 3 (not very accurate testing). PH 7.6, Alk took 10 drops to clear (he said normal is between 8-15)
Put another 4 bags of shock in.
We have the cover off tonight. Not sure if that did something. Or the fact that it probably had no chlorine for a couple days and it's playing catch up. We don't want to fool around with it too much. Do we give it 24-48 hours to clear, or shock again?
Our filter is running 24/7
Again, not sure if you can help with these details. Didn't know if we are safe to wait until Monday. Can't believe our pool was cloudy in 1 week.