I apologize for the long post, but I'm not quite sure what to do. We had a pool built in 2012, and it was a solid nightmare (wrong location, took almost 7 months, dimensions wrong, etc.). Our builder sold us on going with Premix Marbleite Marquis finish because of its reputation, warranty, etc., and we confirmed that ourselves through independent research, so we paid more for that product and had it specified in our contract. We of course has to pick out the finish color too. All of that is in our contract, and the pool color sheet that we signed when we selected the actual Premix Marquis color.
After our pool was done, and as late as last week, we thought the pool was significantly lighter blue than the Marquis brochure with the color we selected but attributed that to sunlight, shadows, reflection, etc.
Anyway, about one week after the pool was first filled, we started seeing brown splotches on the finish. It looked like the finish was stained with a bunch of small blooming spots. The splotches are everywhere in the pool now, and our builder finally finished its investigation and told us last week that Premix had impurities in the finish mix which is causing the stains to appear. The proposed fix was draining the pool and a muriatic acid wash. I wasn't happy that it would be acid washed, but just to confirm that it was the appropriate fix I called Premix today.
Premix tells me that we don't have a Premix finish because our builder's sub used a completely different manufacturer's product (which apparently did have impurities). Premix was aware of the issue because our builder apparently had this happen with about 15 other homeowners in the area who had pools built around the same time as ours. When warranty claims were called in recently, Premix inspected the pools and saw that it wasn't their Premix product. My pool builder has known for some time that we did not recieve the Premix product that we contracted and paid for, and hasn't said a word to us about it. To the contrary, I called the builder today to confirm that we had Premix (just to see what it would say), and the builder's warranty person said of course we had Premix. When I mentioned that I knew we didn't have Premix and had just spoken with Premix about our pool and the issues they are having, she quickly transferred me to someone who said this was news to him but that he was new to the company.
First, am I being unreasonable to insist that the builder put the Premix finish that we contracted for, and paid for, based in part on its claim that Premix was the best in the business? I'm sure I'm going to be told now that the finish we have is a great finish, etc. One big difference is the Premix warranty (10 years) v. the other company's warranty (5 years).
Second, I think this may explain why the water appears so much lighter than the Premix color we chose.
Am I being unreasonable, or is this a common occurrence? Am I wrong to expect our pool builder to have been upfront with me about the Premix v. other product when it found out a month ago?