Circupool RJ-45 wires melting

[cdrw]

RJ-45 dc wires overheating at cell and starting to melt. Was running at 100% (1 hour on, 2 hours off) 24/7. Turned down to 60%, wiring still hot. Help Circupool...



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[Bama Rambler]

Welcome to TFP.

How old is the unit?
Have you called Circupool?

Unfortunately we've been seeing a few of these reports. From what I can gather, the mfg is taking care of them.

 

[cdrw]

Unit is on year 3. I googled "circupool support" , and got to this site. I also emailed Circupool with a link to these photos.

I am an electrician by trade, and when we see this on A/C systems, it usually points to a loose connection. My hope is

that Circupool has identified, and resolved the issue.

 

[cdrw]

Great news. Circupool did a prorated warranty, sent a new cell. The problem still existed. I used a dc ammeter
and found the dc wiring at the cell was drawing 62 amps. I spoke with Ken at Circupool, and he sent me a
replacement controller and a return UPS label for the defective unit. I checked amperage on the new unit, and
got a 22 amp reading at 100%, with a 2 amp drop for each 10% I lowered the output. The help I received was
excellent. To anyone considering this product, customer service is as good as it gets.

 

[doublewide6]

Happy for you, that you got it taken care of. I am just surprised that after being in business since 1978 they are having multiple problems with their units. At least they are honoring the warranty.