We purchased a set of their swivel chairs three years ago. On three of the chairs, the welds have broken where the base connects to the swivel and the chairs are unusable. The fourth is showing cracks. We contacted Casual Living where we bought them and they submitted a warranty claim. The company came back refusing to honor the warranty stating that they only had a three year warranty and it had expired.
Luckily I saved one of the tags from the chairs which clearly stated the following:
"SummerWinds frames feature the highest quality, heaviest gauge extruded aluminum with reinforced internal walls for extra support. Our solid case aluminum frame components are individually formed through the ancient art of sand casting. Each frame is hand-welded using full circumference 360 degree heli-arc welding technology and then inspected for both strength and appearance. Frames are then hand sanded and polished prior to finishing. The SummerWinds frame warranty covers structural failure for a period of 7 years. We don't just promise great quality, we put it in writing! The SummerWinds 7 year frame warranty backs up our reputation for providing the highest quality workmanship and materials."
So now it has been over a month in the middle of the summer without pool furniture, and the company has been non-responsive stating they are waiting for a report from their factory in China. According to Casual Living, they have three other customers in the same situation.
I highly recommend avoiding purchasing products manufactured by this company based on my experience.