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Thread: Pride Family Furniture - Summer Winds collection WARNING

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    Pride Family Furniture - Summer Winds collection WARNING

    We purchased a set of their swivel chairs three years ago. On three of the chairs, the welds have broken where the base connects to the swivel and the chairs are unusable. The fourth is showing cracks. We contacted Casual Living where we bought them and they submitted a warranty claim. The company came back refusing to honor the warranty stating that they only had a three year warranty and it had expired.

    Luckily I saved one of the tags from the chairs which clearly stated the following:

    "SummerWinds frames feature the highest quality, heaviest gauge extruded aluminum with reinforced internal walls for extra support. Our solid case aluminum frame components are individually formed through the ancient art of sand casting. Each frame is hand-welded using full circumference 360 degree heli-arc welding technology and then inspected for both strength and appearance. Frames are then hand sanded and polished prior to finishing. The SummerWinds frame warranty covers structural failure for a period of 7 years. We don't just promise great quality, we put it in writing! The SummerWinds 7 year frame warranty backs up our reputation for providing the highest quality workmanship and materials."

    So now it has been over a month in the middle of the summer without pool furniture, and the company has been non-responsive stating they are waiting for a report from their factory in China. According to Casual Living, they have three other customers in the same situation.

    I highly recommend avoiding purchasing products manufactured by this company based on my experience.

    Phoenix, AZ
    Unknown pool size -Diving pool

  2. Back To Top    #2
    Richard320's Avatar
    Join Date
    Jan 2010
    San Dimas, CA (LA County)

    Re: Pride Family Furniture - Summer Winds collection WARNING

    Gotta love that Chinese quality.
    16K freeform gunite with spa; Pentair 4000 DE filter; Century Whisperflow 1 HP; Pentair Minimax heater.
    Troublefree does not mean Maintenancefree. It's like brushing your teeth: You can spend a couple minutes a day and pennies a week or go to the dentist once a year and spend several thousand dollars.
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    Melt In The Sun's Avatar
    Join Date
    Oct 2009
    Tucson, AZ

    Re: Pride Family Furniture - Summer Winds collection WARNING

    Yuck...those are some ugly welds! Hope you have a good conclusion to this.
    11,200 gal, Pebble-Tec; Tristar 2-speed 1hp - Swimclear 325 ft2 cart - SWG - A & A in-floor cleaner - Heat pump. For the poolside cooking, a Yoder Wichita and a Big Steel Keg!
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    Re: Pride Family Furniture - Summer Winds collection WARNING

    Where did you buy the furniture through (what stores) I bought a tool box combo from HD and took it home in what appeared to be an undamaged box only to find the whole side caved in. When I took it back I made them open a new pallet right there and inspected it. I don't care if they open 10 of then to find one undamaged one. If you don't hold them to a standard and make them honor the warranty then they have essentially stolen from you by selling you an inferior products that is different than what you paid for.

    Sent from my SCH-I545 using Tapatalk 2

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    Re: Pride Family Furniture - Summer Winds collection WARNING

    Bought the chairs at Casual Living in DFW area. They have been very supportive, it is the manufacturer that is not standing behind their product. Casual Living claims there are three other customers with a similar issue.
    Phoenix, AZ
    Unknown pool size -Diving pool

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    Re: Pride Family Furniture - Summer Winds collection WARNING

    Here we are close to 2 months after the chairs broke without resolution to this issue. This company has admitted they no longer produce aluminum bases due to quality issues so they cannot be replaced as they originally stated. They still refuse to honor the warranty and are sending us disclaimers that were not shipped with the product at time of purchase trying to get out of backing the 7 year warranty we were promised.

    They now want us to pay for shipping to and from their headquarters so they can send the chairs to Costa Rica for repair.

    I highly suggest avoiding any products made by Pride Family Brands including Castelle, Prestige, or Expressions. They do not stand behind their products as they promise at time of purchase.
    Phoenix, AZ
    Unknown pool size -Diving pool

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    duraleigh's Avatar
    Join Date
    Apr 2007
    Sebring, Florida

    Re: Pride Family Furniture - Summer Winds collection WARNING

    Since you gave your money to Casual Living, I would look to them for resolution. Let them deal with the manufacturer in whatever manner they choose.

    They still have your money and, while I'm sure they are nice, they have nicely deflected their responsibility to satisfy you on the transaction that was between you and them.
    Dave S. - Forum owner
    42k vinyl and concrete pool, 1.5hp pump, 140gpm filter
    TFTestkits , PoolMath , Pool School

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    Re: Pride Family Furniture - Summer Winds collection WARNING

    Unfortunately, warranties are almost always handled by the manufacturer, not the retailer. The retailers give you a "return" period that you can take advantage of, but after that, the warranty is from the manufacturer. Think about a camera or appliance from Best Buy, or the SWG for you pool - after 30 or 45 days, you're on your own to deal with the manufacturer.

    Having said that, the retailers often will support you in warranty claims, and might even exchange an item after the return period is up, but that's something they are doing extra and not required to do. Companies that value customer satisfaction and repeat business understand this and will go the extra mile. It sounds like Casual Living hasn't learned this yet.
    23,000 IG Plaster pool w/ spa, Pentair FNS Plus 48 DE Filter, Hayward RS1000 Main pump, Polaris booster pump, CPSC48 SWG, Legend pool sweep. Dallas, Texas, Full sun, Taylor K-2006

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    Mod Squad Patrick_B's Avatar
    Join Date
    Jun 2011

    Re: Pride Family Furniture - Summer Winds collection WARNING

    Real bummer. I am sorry to hear about it for you. Cast metal is not meant to be welded. Especially AL. Oh yes, it can be done, but I bet anything they welded those joints cold. Poor design choice on their part.
    TFP Moderator
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  10. Back To Top    #10

    Join Date
    Aug 2013
    Panhandle, FL

    Re: Pride Family Furniture - Summer Winds collection WARNING

    Sorry for your loss here. If you are in the market for something new check out Agio. I got my set at a substantial discount and the quality is fansastic. I also ordered amazon "strathwood" covers to protect them from the sun and elements.
    IG vinyl, 17x33 oval, Hayward sand filter, tcell, aqua-rite control. Build date 2006

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