Im in central NJ and recently went through the pool/contractor experience and learned quite a few things. Everybody has a story of problems and encounters, so I won't bore you with my tribulations, but I had to laugh when my contractor (with a Century of experience) tells me he will not clean the dirt from my pool but will rent me a cleaning device. Additionally, he is not supplying any additional chemicals and is not responsible for chemically balancing my salt pool with my new Zodiac Fusion unit. Just to capture everything, he has been paid in full at milestones and is completely cash flow positive. We had a riff about 3/4 of the way through construction, primarily about the backfill technique since my in ground pool basically was 2' above grade. The topo for the township permit was completed and twenty tandem truckloads of dirt were brought in. Had to get a better soil that had a compaction of 95 ft pounds (not supplied by my pool guy) (and not installed in lifts)' and he also gave me a rough time about aggregate backfill. So I had to get out my engineering book on soil types and structural loading for soil. Bottom line is now I have to compact the full depth now and water and wait longer before pouring concrete.
Anyway, ever hear of a pool guy that sells you a $30K pool and does not adjust water quality? Seems unthorthodox, but what do I know. Looks like I better do some more reading! Tried to post a pic but it quickly goes to upload and then back to post but does not allow me to attach file.