Become a TFP Supporter Pool Math Forum Rules Pool School
Results 1 to 4 of 4

Thread: Terrible Warranty on new Hayward Filters

  1. Back To Top    #1
    oldman's Avatar
    Join Date
    Jun 2011
    Location
    Boothwyn, PA
    Posts
    7

    Terrible Warranty on new Hayward Filters

    I purchased a Hayward model ec40c92 series filter brand new in June of this year. I installed it and it ran great for two weeks and then I started hearing a noise inside the filter like a loose nut or screw turning around in the filter. I called up the place where I had bought the filter and they came out and found out that the check valve had broken off and had to replace the check valve. Well a week later I get a bill from the place that fixed the filter telling me that the part was covered but not the labor. So I called up Hayward Pool Products and sure enough they DO NOT cover labor charges.

    Just thought everybody should know this if they consider on buying a Hayward anything (except I forget which heater it was) that they do not cover labor costs. I never heard of such a warranty as this that they do not cover labor charges after so many days. It will be the last time I buy a Hayward Product, until they change this policy.
    18' X 52" Intex Ultra Frame Pool about 7,000K with a Haward DE Filter Hayward Power Flow Matrix 1 HP 2400 GPH Pump

  2. Back To Top    #2

    In the Industry

    duraleigh's Avatar
    Join Date
    Apr 2007
    Location
    Sebring, Florida
    Posts
    30,084

    Re: Terrible Warranty on new Hayward Filters

    There are many warranties that never include labor but only parts replacement. I am not defending Hayward but I don't think that warranty is totally unique.
    Dave S.
    42k vinyl and concrete pool, 1.5hp pump, 140gpm filter
    TFTestkits , PoolMath , Pool School

  3. Back To Top    #3
    oldman's Avatar
    Join Date
    Jun 2011
    Location
    Boothwyn, PA
    Posts
    7

    Re: Terrible Warranty on new Hayward Filters

    It really took me by surprise! First time I have ever had to pay labor charges on a warranty, especially after only two weeks. Just gonna eat the extra money.
    I hope other people who may have not known that about Hayward, will be careful!
    18' X 52" Intex Ultra Frame Pool about 7,000K with a Haward DE Filter Hayward Power Flow Matrix 1 HP 2400 GPH Pump

  4. Back To Top    #4
    mmn's Avatar
    Join Date
    Jul 2013
    Location
    South Florida
    Posts
    34

    Re: Terrible Warranty on new Hayward Filters

    I may be over-generalizing, but in my experience it seems stuff I can send in usually parts and labor are covered and I have to pay shipping. And for stuff that requires onsite work, warranties only cover parts.

    But if you bought it locally seems like a reputable dealer should just take care of a minor item like that.

    Regards
    Michael
    14,288 gal IG freeform Diamondbrite
    Hayward 9002 filter
    3/4 hp Hayward pump
    Barracuda G3 cleaner
    TF-100 test kit
    resurfaced 6/2013

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •