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Thread: Damaged Heater upon Delivery, Keep or Return?

  1. Back To Top    #1

    Join Date
    Nov 2007
    Yardley, PA

    Damaged Heater upon Delivery, Keep or Return?

    Yesterday I received a new Raypack heater from a CA company. Took 8 days to ship across the Country. Delivered in the afternoon, my wife gets the package and signs bill of laden. (It was on 2 pallets with steel banding - she has not idea how to open it up and look). I was at work, we then get 1" of rain after dinner, so I open the wet cardboard after it stops. Find out the top left corner is dented down about 1". It appears to me that something dropped on top of this box, perhaps another pallet or box at some time.

    Supplier wants to replace the top metal capping by sending me a replacement. (I have to reverse the intake so I need to take it off anyway). They of course do not want to eat the $450 shipping cost to send a replacement unit.

    My question is: do I risk the potential of a hairline crack in the manifold or copper tubing, is there any long term risk with installing this particular unit with a new top cap. I worry about the freeze/thaw cycle here in PA that may accelerate any premature metal failure.

    Or will I be fine replacing the "cosmetic" cap.

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  2. Back To Top    #2

    Join Date
    Aug 2012
    Missouri City, TX

    Re: Damaged Heater upon Delivery, Keep or Return?

    Hard to tell from the pictures - you may want to take the cap off and look at the heating unit underneath for any damage. It looks like there is several inches of space between the cap and internal parts so it may just be cosmetic.
    20,000 IG WetEdge Satin Matrix Northshore Plum, Filled 8/24/12

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    Mod Squad Bama Rambler's Avatar
    Join Date
    Jun 2009
    SouthWest Alabama

    Re: Damaged Heater upon Delivery, Keep or Return?

    As Shuye said, the first thing to do is remove the cap and see if there's something more. If there isn't, I think you'd be fine with a new cap. However, I suspect that you're going to find more damage. That was a pretty hard hit.
    Dave J. TFP Moderator
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    ps0303's Avatar
    Join Date
    Jul 2011

    Re: Damaged Heater upon Delivery, Keep or Return?

    If the side(s) are not bulging and it's just the top, I would say you're OK. The heat exchanger is probably OK since it's not at the very top of the unit. Just take the top off and inspect what you can. I would also then call the vendor and ask for something else for your inconvenience.

    This is part of what I preach to customers that talk about buying off the internet. Yes many things you buy arrive undamaged but should it be, it could take another X number of days to receive the part(s). In your case, should the damage go further than just the top, then you're waiting even longer. Good luck and I hope you don't have any other issues.

    BTW, you don't have to take the top off to reverse the headers/intake.
    Paul A word of caution: When working with gas and electrical you might want to consider a licensed contractor. Consider the value of your life and others around you. If you would like to provide a review of the help I provided, please use the following link to leave a review. gastek - Google Search,

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