We are starting the dig for our new pool this week and I still don't have a liner for our new pool. We purchased a pool kit from Royal Swimming Pools a few weeks ago and during the order process I was told I had to pay for the liner at the time of purchase even though we had not picked a liner . I didn't want to pay for something in advance , but I caved and paid in full. I was told that they could do any brand , but it may be an up charge depending on the liner I choose, which is understandable. I was also told that it would only take a few days plus shipping and that if I ordered it when we started to dig, it would arrive before we would need it. Then everything started to go bad...
Called two Fridays ago , was put on hold, then transferred then hung up on... Called back a little while later and they were closed, no big deal... Emailed my request with what I was looking for and waited a little while for a response...No response after a few days... Called in again, same transfer the a wait then a transfer.... Finally got a hold of someone yesterday, they tell me it will take 24 hrs to get a quote and then 7-10 day to make the liner, then shipping time...So now we could be looking at 2 weeks or more. I wasn't happy but asked that we do everything possible to get a quote as quickly as possible and explained that I have been trying to place this order for a while now, and I have a timeline...No concern for them as I've already paid... I get a "ticket" emailed to me that stated that I have requested a quote for the liner in question. Also states that the priority is "normal" from the choices "normal" , "urgent " and "very urgent"! I assume this "ticket" is forwarded to someone more important in the food chain and that they will request the quote. 24 hours have passed and I still don't have the quote for the up charge on my liner, nor do I even have a liner on order.
This is after a similar hassle to get the pool ordered in the first place. Still missing some parts that are still not in, no liner on its way, no return phone call, no nothing. I own a successful small business, and I deal with Luxury items as well. Nothing I sell is a "need" in life, they are all "wants" just like a pool. I'm sure I'm more sensitive to problems in business that the average consumer and am very, very patient . However I have a schudual of excavators, concrete, and construction that cannot be delayed by two weeks .
So after all that, does anyone have a recomended vendor that is reliable and can deliver a liner in a realistic period of time? They are just clearking the order so I don't see why this is such a big deal.
Am I being unreasonable here?
What is a typical time frame to order and receive an inground liner?
Thanks in advance for your comments.