So not the first time I've owned a pool, but this is my first time with a SWG. Since putting up our 24x48 Intex Ultra Frame I cannot get the ph and TA down to where they are even on the scale. Took water to the pool store to test and they gave me MA. After eventually adding the entire gallon nothing happened to my ph level. Added (not all at once) the entire container of ph minus from HTH and still no ph change. TA is also not changing and is so high it's not on the scale either. I've had the SWG on, and a little chlorine floater plus I also added shock it to the pool because of algae bloom and I have never got enough chlorine in the pool to show up on the test. All other levels are perfect just my ph and TA are way too high and I have no chlorine reading. Is there something else besides MA and ph Minus that I could be using?? With the pool we had previously, we never had balancing problems, but we didn't use a SWG then either.