Thank you all for your replies. It sounds like I was right to be suspicious. What I suspect is happening, is that the company that built the pool warranties the plumbing for life as long as they are hired to open and close the pool every year (at about $200 more than everyone else). After speaking to another pool guy in the area, he said he has seen this company's work, and they never clean the filters when they open and close. So what probably happened is that the filter had a problem. The company is responsible to fix it because of their warranty, unless of course they can blame it on someone else. So all they have to do is convince the customer, who knows very little about pools, that it is something the maintenance guy did. Then they can bill the customer who in turn will go after the maintenance guy.
I should also mention that I contacted tech support at Pentair and asked them if there was anything bad that could happen by vaccing through a DE filter. They told me there is no reason to expect any problems from vaccing through a DE filter.