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Thread: Desperately Seeking Pool Company

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    Desperately Seeking Pool Company

    Hello,

    I live in Bloomington, Indiana, about one hour south of Indianapolis. In short, unless we find a pool company that can open our pool and service it, we may have to close it up, which breaks my heart.

    We moved into our house 3 years ago and have had very little luck finding a pool company that is able and willing to service our very, custom made pool. The pool builder, Terry's Pool, is in Carmel, Indiana and we have tried to get them to come and open our pool for the summer and troubleshoot a number of issues we are having with the pool, including possible water leaking, a faulty cover, etc. However, they have been busy and/or non responsive to my weekly phone calls. All Bloomington local companies refuse to work with our pool stating that it is "too complicated" for them.

    Does anyone have a recommendation, suggestion, thoughts as to what to do next? A big part of the reason we bought the house was the pool and to just sit and watch it become a 45,000 gallon waste land is just heart wrenching.

    Thanks.
    Ramla

    45k gallon, gunite (concrete) pool, cartridge filter (Stra Rite), Gas Heater, separate spa w/own pump/filter/heater.

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    Join Date
    May 2013
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    Re: Desperately Seeking Pool Company

    If you have some basic skills, perhaps the kind folks of this forum can try to help you in some areas....but we would need details, etc. They have been very helpful to me. Other than that, I can only suggest trying Angies List in your area for a service company...

    Or someone on this forum might recommend on as well. Best of luck!
    14,750 GAL IG Fiberglass (16 x 33) NE Ohio || Jandy 1HP 2 speed Pump || Waterco MultiCyclone 16 Centrifugal pre-filter (removed due to not working with sand filter) || 30" 575 Lb. Sand Filter || AquaCal 140K BTU Heat Pump || Solar Cover || Inter-fab Adrenaline Slide || GLI Monsoon Solar Cover Reel || K-2006C Test Kit || BBB with Liquid Chlorine Stenner Injection || Rayner Mighty Mesh Winter Cover

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    Re: Desperately Seeking Pool Company

    Try Dave's Pool in greenfield. They are one of the best in indiana. The only thing is I don't know if they go that far.
    18 X 40, Ig vinyl, 3/4 HP Sta-Rite Pump, Sta-rite System 3 Cartridge Filter, Sta-rite Gas Heater,
    Autopilot Ditigal SWG, Legend Pressure Side Pool Cleaner w/booster pump, TF100 Tester

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    bigfunky's Avatar
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    Jun 2012
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    Re: Desperately Seeking Pool Company

    If you spend the time to read on this forum and ask questions you'll be armed with everything you need to take care of your own pool. The water will be better than if any company cared for it and you'll save a bunch of $$$!
    26,000 gallon gunite IGP with 50 sq ft Spa, Jandy VS FloPro 2hp Pump, Jandy DEV48 Filter, Jandy AquaPure SWG, Jandy AquaLink PDA-PS6 Controller, RayPak R406A Heater, Polaris 380 Cleaner, completed April 2013

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    harleysilo's Avatar
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    Re: Desperately Seeking Pool Company

    Have they told you what is so complicated?
    18'x43' Sport Pool
    19,000 Gallons Vinyl Liner 3'-3.5'-4'
    SWCG and D.E. Filter
    Test Kits - Pool Calculator - Chlorine/CYA Chart - Pool School

    Secret Weapon for Pool Chemistry Testing

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    Isaac-1's Avatar
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    Re: Desperately Seeking Pool Company

    The biggest problem with most pool services is they try to manage pools by visiting once per week and be there for as little time as posssible, this means your chemical levels tend to cycle from being much too high down to much too low on a weekly basis (often pool services are in too much of a rush to even do basic water testing which makes these matters even worse). It is our experience that in order to maintain a manually dosed pool (one without an automatic chemical addition system or an salt water chlorine generator) someone has to test and adjust the chemicals in the water no less than every 2 or 3 days, with a service this would mean even with 2 visits per week they would be pushing it and to do it right would require 3 visits per week, which most people simply are not willing to pay for.

    Ike
    Indoor 20x40 35,000 gallon vinyl pool with 1.5 HP 2 speed Jandy FloPro pump, Hayward EC75 Perflex DE filter, 11 4x12 Techno-Solis solar panels w/ Aquasolar controller, Aquabot Turbo T Robot Cleaner. Also LMI metering chlorine dispenser pump and HotSpring Jetsetter
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    Patrick_B's Avatar
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    Re: Desperately Seeking Pool Company

    I was hoping for a good update on this. No word Ramla? Whatever the issues, there is enough combined knowledge here to help you get this "complicated" pool figured out.
    TFP Moderator
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    ABC's Of Pool Chemistry, Test Kits, SLAM Your Pool
    28K Gal IG FreeForm, CLI Quartz, Pentair 36"SF & VS Pump, Dolphin M5, Rheem

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    Re: Desperately Seeking Pool Company

    My sincerest apologies for the LOOONG delay in responding. I have been working tirelessly with a few different companies to get the pool figured out. In case you are interested in what happened/happening, here it is.

    No local companies were willing to work on the pool because of the "complicated" structure. We had no idea what that meant. Turns out, we have valves or valets that are at the bottom of the pool, which if not opened or closed properly, could cause structural damage. No one locally was willing to take the risk.

    After much back and forth, the company that put in the pool came and opened the pool up for us. We were able to get most of the issues spotted and resolved. We needed a new spa booster and pump, which cost us a lot of $$$ but they are finally working. The pool seemed to be leaking water because we were losing a ton of water and needing to replace it all winter. So we ended up doing a "dive" which resulted in nothing. (Except more $$$). Finally, we found that there is some sort of leakage in either a filter or mechanisms by the spa filter. We tightened up some things and it looks like that is resolved.

    Now, I am working on getting the chemistry 100% back in line. As of last night, using my awesome Taylor kit that I purchased last year after reading and studying this forum, my chemistry is as follows:

    FC: 0.4 (solution: added bottles of liquid chlorine and salt generator is turned up to 100%)
    CC: 0
    PH: 7.0
    TA: 120
    CH: 90

    I am having trouble getting a CYA reading. We did put in about 3 gallons of the CYA pool conditioner the last two weeks so I may have to get that professionally checked. We tend to lose a lot of CYA, not sure why.

    So, am I doing everything correctly? Should I worry about the TA and the PH? We have a pool cover on all the time, unless swimming, and I am wondering if opening the cover is sufficient to "aerate" the pool. Thoughts on this?

    Ramla
    Ramla

    45k gallon, gunite (concrete) pool, cartridge filter (Stra Rite), Gas Heater, separate spa w/own pump/filter/heater.

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    Patrick_B's Avatar
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    Re: Desperately Seeking Pool Company

    Thanks for the update.

    Good you got some more bleach in, and continue watching that closely and keep the FC up. Your pH is low and needs to come up. Do you have anything on hand to raise it? If so you migh hold off on it as I think aeration would be your first choice TA where it is, and having a SWG. The SWG will help with the aeration as well, but if you have a fountain or waterfall I would run that a lot too. Running your spa will also help. As for the cover being off for aeration I would say leave off for a few to several hours a day if you can.

    As for the CYA, was that addition made before the leak was repaired? If you are consistently losing CYA, my assumption would be from water replacement. It rarely just goes away. Double check the calculation for addition and strength of the liquid CYA. A 45K gallon pool is big and will take a pretty fair amount of product. If you are still losing water it will only make it worse if you are refilling as needed.

    Last, you are one of those who could benefit for a short while using calcium hypochlorite tabs or shock with your calcium where it is. I don't know if you have a plaster finish, but a higher level would be better for a gunite type pool. Even 250-300 or so PPM would be much better than 90.
    TFP Moderator
    Essential Links:
    ABC's Of Pool Chemistry, Test Kits, SLAM Your Pool
    28K Gal IG FreeForm, CLI Quartz, Pentair 36"SF & VS Pump, Dolphin M5, Rheem

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