I live in southern New Jersey. I was recently widowed and know zero about my inground pool because my husband took care of everything. I know the pool is 10 years old, it is a gunite pool, my husband switched to a salt system from chlorine approx two years ago (did it himself), had the polaris cleaner, waterfall and filter on a timer, I have a Taylor test kit (blue box),and that is the extent of my knowledge about the pool. He always opened and closed the pool himself, and did all the maintenance himself. I remember him scrubbing the cover and letting it dry before putting it away.
I called a local pool company, explained the situation, and asked if they would come out and check the equipment and give me some info in addition to opening it this year, and I was assured that they would walk me through everything. Two guys showed up and were gone in literally 20 minutes, and they did not clean the cover off, put it away dirty and wet, didn't clean the pool at all, didn't tell me the light didn't work, and didn't bother to tell me that among the debri in the bottom of the pool were lots of tiles that had come off .. they just left. I came outside to give them a tip, and they were gone without ever even talking to me. That was last Thursday. I called the company and they have not returned my call. A friend told me that I have to get the pool cover out of the shed and clean it, and dry it, before putting it away again or it will be ruined - I can't even lift it to move it.
I have no clue how to proceed in learning about my pool, the maintenance, and/or who to call or how I get the problems fixed now. Right now the water is clear and looks good, but I have not tested it because I don't know how. Sorry if I sound like an idiot - have a ton on my plate right now and just want to get a handle on where I should start. My husband loved the pool, and I would like to be able to take care of it like he did. Any help/advice would be greatly appreciated.