First off I want to thank all of you for being here and preventing me from going off the deep end over my years as a pool owner. I feel like an @$$ though that my only form of contributing in here seems to be with my problems, and for that I apologize.
Anyway...we replaced our filter last year with a 22" aqua coastal sand filter. Our pump is the same old one we've always had. The pool was up and running this year for a short time. I have not been the one in the family looking after the pool for the last two years, but I am the family problem solver, hence me being here with only the info I'm told.
Apparently, he had the creepy crawler running which was a bad idea since all of the spring crud was still at the bottom of the pool. He says he then vacuumed to waste. After this he reports that the pool stopped running. The pump basket was "full" of filter sand and he had to dig it out to get the basket out. I started up the pump today and it sounds like it's running but it doesn't appear that water is running through it. The water quickly drains out of the pump basket. When it sits...slow air bubbles come into the pump basket from the motor side towards the filter.
I have never seen or heard of anyone having sand return to their pump and am seriously at my whits end with this. It was easier when I embraced my control freak issues and did it all myself
I'm really hoping that someone can help me out here, and please know how much I appreciate the advice.