We had our pool built 5 years ago and were extremely happy with our PB. We never go to his shop because it is 30 mins away and there are a ton of other places to buy pool stuff between our house and there. But, this morning we had a broken part so we went to his shop.
I brought a water sample for curiosity sake. Going in I knew my water was in great shape. Water sample lady said ""your water is perfect. I've never seen such perfect water so early in the season"
And as for the part, they gave us a new plug and o ring for free. Left having spent $11 for a cute duck thermometer. Did I mention I love my PB?