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Thread: Warning- Smartpool-Manufacturer of Sunheater solar panels

  1. Back To Top    #1

    Warning- Smartpool-Manufacturer of Sunheater solar panels

    just wanted to give anyone thinking about investing in a product made by smartpool a warning. It appears they may be out of business. Their website www.smartpool.com has been down for about 5 weeks and they are not returning emails or phone calls. Smartpool made lots of products for the pool industry such as cleaners, solar heaters , swg, lights etc etc.

    A detailed list of their products can be found here

    http://www.askalanaquestion.com/smartpo ... eaters.htm

    Not sure what the status is of their business, but I for one would hate to purchase an expensive piece of pool gear only to find out the company isnt around to honor their warranties.



    Mark

    Tulsa OK
    12,500 Gallon Fiberglas spool
    Hayward S210 Sand filter
    Hayward Superpump

    Tulsa OK
    been using BBB since April 2008

    Guess What?????
    BEEN ALGAE FREE SINCE APRIL 2008

  2. Back To Top    #2
    Guest
    Just went to the site and it is working (had a "click here for out 2008 catalog" link as soon as it opened!) and we just got some of their products at work from one of our distributors.

    Their website is working fine and all the links on it work.

  3. Back To Top    #3
    weird I am still trying to connect and have tried on 3 different computers here at home and my work computer and i get a page can not be displayed. My local pool store could not pull them up either. I have also sent multiple emails asking about their solar panesl with no response.

    maybe its a problem with the local COX dns server. I can pull upa a google cached webpage but when I click on the refresh cached webpage button google comes up with an error page.
    12,500 Gallon Fiberglas spool
    Hayward S210 Sand filter
    Hayward Superpump

    Tulsa OK
    been using BBB since April 2008

    Guess What?????
    BEEN ALGAE FREE SINCE APRIL 2008

  4. Back To Top    #4

    Join Date
    Apr 2008
    Location
    Central Texas
    Posts
    326
    Works fine from here as well. Try this link, it uses their IP address instead of the "human" name:
    http://69.90.16.168/

    No DNS server involved.
    26,000 Gallon Gunnite IGP
    2 HP Challenger High Head Pump
    60sf Nautilus DE filter
    Polaris 280

  5. Back To Top    #5

    weirder and weirder

    Straight IP address doesnt work either, just tried from my neighbors house( he has DSL) and cant access it from there either. I cant even ping the IP address from the CMD prompt. Also tried from AOL and it comes up with a page not found error.

    maybe us okies are prohibited from having smart pools

    I will keep trying, In the mean time if one of you kind people could downlaod their IG solar heating installation manuals and send along that would be great
    12,500 Gallon Fiberglas spool
    Hayward S210 Sand filter
    Hayward Superpump

    Tulsa OK
    been using BBB since April 2008

    Guess What?????
    BEEN ALGAE FREE SINCE APRIL 2008

  6. Back To Top    #6

    Join Date
    Aug 2007
    Location
    Northeastern Ohio
    Posts
    178
    Their site comes up ok for me, but it looks like there might be a misconfigured/flaky router on the way to them:

    [ron@brinker ~]$ traceroute www.smartpool.com
    traceroute to www.smartpool.com (69.90.16.168), 30 hops max, 40 byte packets
    1 (162.39.13.233) 17.010 ms 19.311 ms 22.394 ms
    2 (162.39.13.225) 26.089 ms 28.262 ms 30.691 ms
    3 h5.33.213.151.ip.alltel.net (151.213.33.5) 33.371 ms 36.291 ms 38.955 ms
    4 h5.254.213.151.ip.alltel.net (151.213.254.5) 41.618 ms 44.590 ms 48.157 ms
    5 12.87.54.209 (12.87.54.209) 51.547 ms 54.700 ms 57.112 ms
    6 tbr1.dtrmi.ip.att.net (12.122.102.10) 95.984 ms 55.971 ms 56.525 ms
    7 tbr2.phlpa.ip.att.net (12.122.10.38) 58.903 ms 62.073 ms 65.093 ms
    8 cr2.phlpa.ip.att.net (12.122.20.69) 66.379 ms 71.594 ms 72.383 ms
    9 cr1.phlpa.ip.att.net (12.122.3.225) 75.776 ms 78.250 ms 82.460 ms
    10 cr1.n54ny.ip.att.net (12.122.5.241) 84.950 ms 87.685 ms 90.858 ms
    11 tbr1.n54ny.ip.att.net (12.122.16.138) 94.303 ms 97.523 ms 100.251 ms
    12 12.122.86.165 (12.122.86.165) 54.587 ms 56.307 ms 57.659 ms
    13 12.118.100.34 (12.118.100.34) 43.949 ms 47.326 ms 50.021 ms
    14 oc48-po2-0.tor-151f7-cor-2.peer1.net (216.187.115.125) 61.132 ms 64.625 ms 67.086 ms
    15 oc48-po7-0.tor-151f-dis-1.peer1.net (216.187.114.149) 71.268 ms 73.991 ms 77.215 ms
    16 tor-fe3-5a.ne.peer1.net (216.187.68.6) 81.677 ms 84.653 ms 87.831 ms
    17 * * *
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    ~30000 GAL In-Ground 26'x50' Kidney Shaped Pool
    Hayward EC-75 DE Filter w/1.5HP Hayward SuperPump
    daily user of JasonLion's Poolcalculator
    (12) 2x10 SunGrabber Solar Panels...now if only there was some sun to shine on them!

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